Customer Service Representative

Workoo Technologies; New York (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Friendly team environment

Free rides on vehicles

Remote work flexibility

Professional growth opportunities

Multicultural team collaboration

Possibility to join the team post-internship

Job summary

A leading mobility solutions company in New York is seeking a Customer Service Representative to manage customer inquiries via chat, email, and phone. The ideal candidate has strong customer obsession, empathy, and proactive multitasking skills, with basic English proficiency. This full-time role offers a supportive remote working environment and opportunities for professional growth within a multicultural team. A university agreement may be signed to facilitate collaboration. Become part of a dedicated team making a positive impact on community mobility.

Qualifications

• Possibility of signing a university agreement.
• Customer obsession and empathy are crucial.
• Basic English skills required.
• Proactive and multitasking skills essential.
• Ability to thrive in a hyper-dynamic environment.
• Willingness to stay in a full-time role afterwards.

Responsibilities

• Manage customer conversations through chat, email, and phone.
• Turn problems into solutions and happiness for customers.
• Attend to inquiries, comments, and complaints efficiently.
• Help define processes to optimize the customer service experience.
• Follow up on pending cases for quick resolution.
• Contribute to daily improvements of the customer experience.
• Act as the voice of customers within the company.
• Be part of a top customer service team.

Skills

Customer obsession

Empathy

Basic English skills

Proactive skills

Multitasking skills

Adaptability in dynamic environments

Education

University agreement possible

Job description

About the job Customer Service Representative

At Workoo we are a team. We work as a team, we think as a team, and we have fun as a team. We believe in cities where mobility is sustainable, safe, practical and affordable. Our team works hard, every minute, to transform our communities into healthy, clean ecosystems, while providing our users with a convenient, safe and easy-to-use method of transportation. We build for the long term and with a zero waste mentality. We're here to stay, and we know our community will support us.

Key Responsibilities

• Manage a myriad of conversations with our customers via chat, email and phone.
• Turn problems into solutions and happiness.
• Be attentive to customer inquiries, comments and complaints.
• Help define new processes and best practices to optimize our customer service.
• Follow up on pending cases and resolve them in the shortest possible time.
• Help improve our customers' experience on a daily basis.
• Be the voice of our customers in the company.
• Be part of the best customer service team in town.

Qualifications

• Possibility of signing a university agreement.
• Customer obsession and empathy.
• Basic English skills.
• Proactive and multitasking skills.
• Thrives in a hyper-dynamic environment.
• Be willing to stay with us in a full time role afterwards.

Benefits

• A good and friendly team.
• Free rides to drive our cool and sustainable vehicles.
• Remote work from the comfort of your home.
• Fast changing environment with many challenges ahead, perfect for professional growth.
• A close-knit multicultural team working towards the same goal.
• Possibility to join the team after the internship if the profile fits the company.