Customer Service Rep - Work from home

Workoo Technologies; Katy (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Friendly team environment

Free rides on sustainable vehicles

Possibility of professional growth

Job summary

A leading transportation service company in Katy, Texas is looking for a Customer Service Rep to manage customer interactions through chat, email, and phone. The role requires a proactive individual with basic English skills and a passion for customer satisfaction. Work remotely in a supportive team that values empathy and innovation. Benefits include the possibility for professional growth and enjoying sustainable transport options. Ideal for individuals keen to enhance their skills in a dynamic environment.

Qualifications

• Ability to manage customer interactions via chat, email, and phone.
• Experience in problem-solving and creating customer satisfaction.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Manage customer conversations through various channels.
• Help define and optimize processes for customer service.
• Follow up and resolve customer inquiries promptly.

Skills

Customer obsession and empathy

Proactive and multitasking skills

Basic English skills

Education

Possibility of signing a university agreement

Job description

About the job Customer Service Rep - Work from home

At Workoo we are a team. We work as a team, we think as a team, and we have fun as a team. We believe in cities where mobility is sustainable, safe, practical and affordable. Our team works hard, every minute, to transform our communities into healthy, clean ecosystems, while providing our users with a convenient, safe and easy-to-use method of transportation. We build for the long term and with a zero waste mentality. We're here to stay, and we know our community will support us.

Be part of a team where you can

• Manage a myriad of conversations with our customers via chat, email and phone.
• Turn problems into solutions and happiness
• Be attentive to customer inquiries, comments and complaints.
• Help define new processes and best practices to optimize our customer service.
• Follow up on pending cases and resolve them in the shortest possible time.
• Help improve our customers' experience on a daily basis.
• Be the voice of our customers in the company
• Be part of the best customer service team in town

You are a great candidate if you have

• Possibility of signing a university agreement
• Customer obsession and empathy
• Basic English skills
• Proactive and multitasking skills
• Thrives in a hyper-dynamic environment
• Be willing to stay with us in a full time role afterwards

What we offer:

• A good and friendly team.
• Free rides to drive our cool and sustainable vehicles.
• Remote work from the comfort of your home.
• Fast changing environment with many challenges ahead, perfect for professional growth.
• A close-knit multicultural team working towards the same goal.
• Possibility to join the team after the internship if the profile fits the company.