Customer Service Agent

CVG Airport; El Segundo (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

CVG Airport is seeking a Customer Service Agent responsible for checking in passengers, verifying documentation, and assisting with baggage claims. This role requires a positive attitude and excellent communication skills to enhance passenger experiences.

Applicants must be at least 18 years old and possess a High School diploma. Working well under pressure and having computer skills are essential for this position.

Qualifications

• Must be at least 18 years of age.
• Proficient in reading, writing, and speaking English.
• Must pass a pre-employment background check and drug test.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and issues.
• Host self-service kiosks and verify passengers’ documents.
• Make announcements and check baggage.

Skills

Computer skills

Excellent communication skills

Ability to remain calm under pressure

Positive attitude

Education

High School or better

Job description

People. Passion. Pride.

This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check‑ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self‑service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Must be at least 18 years of age.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer‑based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills.
• Must have a positive, can‑do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check‑in areas.
• Must Pass pre‑employment background check and drug test.
• Able to lift up to 50 lbs.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Preferred Qualifications

High School or better.

Preferred Licenses

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.