Passenger Service Agent / Part-Time

Menzies Aviation; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Menzies Aviation in Austin, TX is seeking a Customer Service Agent to check in passengers at the ticket counter and gates, verify documents, assign seats, and assist travelers with their questions.

Role requires on-site work, ability to stand for long periods, and a pre-employment drug screen. Bilingual English/Spanish is a plus. You will support baggage processing and provide gate information throughout the airport operations.

Qualifications

• Experience delivering customer service in fast-paced environments.
• Bilingual English/Spanish is a plus.
• Proficient with computer systems and data entry.
• Strong written and verbal communication skills.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and other issues in the airport.
• Host self-service kiosks and verify passengers' documents prior to boarding.
• Interpret identification labels and baggage routing tags.
• Maintain organized work areas (check‑in, lobby, gate, baggage).
• Make announcements and assign seats as needed.
• Flexibility to work a variety of shifts.

Skills

Customer service

Bilingual English/Spanish

Computer skills

English proficiency

Tools

Ticketing systems

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Job Details

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What You Will Be Doing

• Assist passengers with check‑ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
• Must have a flexible schedule.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Bilingual English/Spanish is a plus.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must be able to stand for long periods of time at the ticket counter and gate check‑in areas.
• Able to stand for long periods of time at the ticket counter and gate check‑in areas.
• Must pass pre-employment drug screen.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.