Customer Service Agent

Champion Windows & Home Exteriors; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid time off

Job summary

Champion Windows & Home Exteriors in Sharonville, OH is seeking experienced Customer Service agents for our headquarters. You will handle inbound calls, schedule estimates, assist customers with inquiries, and verify data against appointments.

The role requires 1-3 years in customer service or call center environments, and strong data entry, teamwork, and self-motivation. We offer a comprehensive benefits package and opportunities for growth.

Qualifications

• 1-3 years' experience working in a customer service, office or call center environment.
• Excellent customer service skills both written and verbal.
• Strong, accurate data entry skills.
• Process focused - structure and consistency is key.
• Strong attention to detail.
• The ability to successfully work as part of a team.
• Self-starter.
• Ability to multi-task.
• Appointments Plus/CRM knowledge a plus.

Responsibilities

• Inbound customer phone calls.
• Scheduling customer estimate appointments.
• Assisting customers with service inquiries.
• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available.
• Data entry.
• Call quality assurance.
• Reporting.
• Other duties as assigned.

Skills

Customer service experience

Data entry

Multi-tasking

Team player

Self-starter

CRM knowledge

Tools

Appointments Plus/CRM

Job description

Overview

If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters.

Responsibilities

• Inbound customer phone calls


• Scheduling customer estimate appointments


• Assisting customers with service inquiries


• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available


• Data entry


• Call quality assurance


• Reporting


• Other duties as assigned

Qualifications

• 1-3 years' experience working in a customer service, office or call center environment


• Excellent customer service skills both written and verbal


• Strong, accurate data entry skills


• Process focused - structure and consistency is key


• Strong attention to detail


• The ability to successfully work as part of a team


• Self-starter


• Ability to multi-task


• Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.