Customer Service Agent

Cape Air

Boston (MA)

On-site

USD 36,000 - 40,000

Full time

14 days+

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Job summary

Cape Air is seeking a Customer Service Agent in Boston, requiring excellent customer service abilities and direct interaction with passengers at the ticket counter. The ideal candidate will be adaptable, possess a high school diploma, and be capable of handling various responsibilities including check-in, reservations, and ensuring compliance with security procedures.

Qualifications

Airline work experience preferred.
Basic computer skills required.
Must hold a valid US driver's license.

Responsibilities

Check in passengers and baggage using Cape Air’s reservation system.
Make boarding announcements and assist passengers with special needs.
Ensure compliance with FAA and airport security procedures.

Skills

Customer service skills

Communication

Flexibility

Ability to lift up to 70 lbs.

Education

High school diploma or equivalent

Job description

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This range is provided by Cape Air. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

SUMMARY:

This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

PRIMARY RESPONSIBILITIES:

Check in passengers and baggage using Cape Air’s reservation system
Make passenger reservations and rebook flights
Make boarding announcements
Provide extra assistance to passengers with special needs
Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
Share information with pilots/ramp/operations using radio communications
Organize ticket and cash reports
Handle delayed or missing baggage and process claims
Assure compliance with FAA and airport security procedures
Additional duties as assigned

QUALIFICATIONS:

Airline work experience preferred
Airline reservation system experience preferred
Must be at least 18 years old
Must hold a high school diploma or equivalent
Must have valid US drivers license
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Seniority level