Customer Service Specialist

Insight Global; Chestnut Hill (MA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A customer service company in Chestnut Hill, MA seeks a personable Member Concierge to assist visitors and manage vehicle handoffs. The role requires 1-2 years in customer service and strong communication skills. This position offers 40+ hours per week with varying shifts, focusing on a seamless customer experience. Benefits include medical insurance and a 401(k).

Qualifications

• 1-2 years experience in customer service, retail, or hospitality.
• Strong communication skills and friendly demeanor.
• Ability to think quickly and stay calm under pressure.
• Comfort with technology and willingness to learn.
• Flexible availability including evenings and weekends.

Responsibilities

• Greet and assist walk-in visitors.
• Ensure vehicles are clean and ready for pickup.
• Help members with order placements and issue resolutions.
• Manage inventory and appointment scheduling.
• Update member accounts and track vehicle status.
• Relay customer feedback to improve services.

Skills

Customer service experience

Strong communication skills

Problem-solving mindset

Detail-oriented

Team player attitude

Job description

4 days ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/yr - $24.00/yr

Insight Global is seeking a personable and proactive Member Concierge to join their clients' newest storefront in the Chestnut Hill, MA area. This role is perfect for someone who thrives in customer-facing environments, enjoys solving problems on the fly, and wants to be part of a fast-growing mobility brand. You’ll be the go-to resource for walk-in visitors and scheduled vehicle handoffs, ensuring every member has a smooth and positive experience.

The shifts for this role would include five 8-hour shifts (40+ hours/week) anywhere between 10 am - 8 pm with work needed three weekends per month. This position can pay between $21-24/hr.

What You’ll Do:

• Greet and assist walk-in visitors, guiding them through company offerings and helping them understand how the service works.
• Ensure vehicles are clean, fueled, and ready for pickup or return. Perform quick inspections and prep as needed.
• Help members with everything from placing orders to resolving issues—always with a focus on creating a seamless experience.
• Work closely with the operations team to manage inventory, appointment scheduling, and vehicle readiness.
• Navigate internal systems to update member accounts, track vehicle status, and communicate effectively with other teams.
• Relay customer feedback and common questions to internal teams to help improve service and product offerings.
• As part of a small team, you’ll take on additional tasks to support the store’s success.

Required Skills and Experience:

• 1–2 years of experience in customer service, retail, or hospitality—bonus points for fast-paced environments.
• Strong communication skills and a friendly, approachable demeanor.
• Problem-solving mindset with the ability to think quickly and stay calm under pressure.
• Comfort with technology and willingness to learn new systems.
• Detail-oriented and organized, especially when it comes to vehicle inspections and member requests.
• Flexible availability, including evenings, weekends, and holidays.
• Team player attitude with a willingness to jump in and help wherever needed.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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