Customer Service Advocate II

BlueCross BlueShield of South Carolina; Columbia (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in health insurance is seeking a Customer Service Advocate II to provide exceptional support to customers. This full-time role requires strong communication skills and the ability to handle inquiries effectively. The position is based on-site in Columbia, SC, and offers a comprehensive benefits package including health plans, retirement savings, and tuition assistance.

Benefits

Subsidized health plans

401K retirement savings plan

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Tuition assistance

Employee Assistance

Qualifications

• 1 year of claims processing or customer service experience OR Bachelor’s Degree.
• Ability to handle high stress situations.

Responsibilities

• Responds accurately and courteously to customer inquiries.
• Documents inquiries and maintains records on complaints.
• Assists with training of new employees.

Skills

Communication

Organizational Skills

Judgment

Education

High School Diploma or equivalent

Associate degree

Tools

Word Processing Software

Spreadsheet Software

Database Software

Job description

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Customer Service Advocate II

Apply remote type On-site locations Columbia, South Carolina time type Full time posted on Posted Yesterday time left to apply End Date: May 20, 2025 (2 days left to apply) job requisition id R1044800

Summary

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Description

Location:

This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have flexibility work any our 8-hour shift scheduled during hours of 8:00 AM –5:00 PM. Training will be Monday – Friday 8:00 AM - 4:30/5:00 PM for approximately 6-8 weeks. This role is located on site at 17 Technology Circle, Columbia

What You’ll Do:

• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions, and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Assist with the training of new employees and cross training of coworkers

To Qualify for This Position, You’ll Need the Following:

• Required Education :
• High School Diploma or equivalent
• Required Work Experience:
• 1 year of claims processing or customer service experience OR Bachelor’s Degree in lieu of work experience.

• Required Skills and Abilities:
• Excellent verbal and written communication skills.
• Proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment. Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Tools:
• Basic computer operating skills.
• Standard office equipment.

• Required Software and Tools:
• Knowledge of word processing, spreadsheet, and data base software.

We Prefer You Have the Following:

• Associate degree
• 3 years-of customer service or call center experience.
• Knowledge of word processing, spreadsheet, and database software.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums can develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the required qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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