FCMB Claims Customer Service Advocate II

PGBA; Columbia (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in government administration seeks a Claims Customer Service Advocate II to manage claims inquiries and ensure accurate processing. This full-time position offers a supportive work environment and comprehensive benefits, including health and tuition assistance. Ideal candidates will possess strong communication and customer service skills, with at least one year of relevant experience or a degree. Join a diverse team committed to equal opportunity and employee development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

PTO

Wellness Programs

Tuition Assistance

Employee Discounts

Qualifications

• 1 year experience in claims processing or customer service.
• Ability to handle confidential information discreetly.

Responsibilities

• Responding to routine correspondence and telephone inquiries.
• Identifying incorrectly processed claims and making adjustments.

Skills

Communication

Customer Service

Business Math

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

FCMB Claims Customer Service Advocate II

Join to apply for the FCMB Claims Customer Service Advocate II role at PGBA.

Job Overview

Responsible for responding to routine correspondence and telephone inquiries related to claims or appeals. Identifies incorrectly processed claims and completes necessary adjustments and reprocessing actions.

Location & Schedule

This is a full-time position (40 hours/week) based in an office environment, Monday to Friday, during our normal business hours of 10:00am-7:00pm. Occasional overtime and travel between buildings may be required. Location: Government Programs Complex, 17 Technology Circle, Columbia, SC 29203.

Qualifications

• High School Diploma or equivalent
• 1 year of experience in claims/appeals processing, customer service, or related support, or a bachelor’s degree in lieu of experience
• Strong verbal and written communication skills
• Excellent customer service skills
• Good spelling, punctuation, and grammar
• Basic business math proficiency
• Ability to handle confidential information discreetly
• Proficiency in Microsoft Office

Preferred Qualifications

• Associate degree
• Two or more years of claims processing or call center experience
• Knowledge of word processing, spreadsheets, and databases

Benefits

We offer comprehensive benefits including health, dental, vision, 401(k), life insurance, PTO, wellness programs, tuition assistance, and employee discounts. Eligibility begins the first of the month after 28 days of employment.

Our Commitment

We value diversity and inclusion, providing opportunities for all employees to develop their skills and careers. We are an equal opportunity employer and provide reasonable accommodations for individuals with disabilities or religious needs.

Application Process

After submitting your application, our team will review your resume and may contact you for a brief interview to verify details. Qualified candidates will be prioritized for interviews.

Equal Opportunity Statement

We are committed to nondiscrimination and affirmative action policies, ensuring equal employment opportunities regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or other protected statuses. For accommodations, contact [e-mail] or call 800-288-2227, ext. 47480.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Government Administration