Customer Service Advocate II - Request #35975824

WillHire; Columbia (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading health insurance company in South Carolina as a Customer Service Advocate II. This role offers a unique opportunity to engage with customers and providers, ensuring their inquiries are addressed promptly and accurately. You will be part of a dedicated team in a supportive environment, where your communication and problem-solving skills will shine. With a focus on quality service and customer satisfaction, you will contribute to a company that values community roots and innovation. If you're ready to make a difference and grow in your career, this position is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Qualifications

• 1 year of claims processing or customer service experience required.
• Excellent verbal and written communication skills are essential.
• Ability to handle high-stress situations with good judgment.

Responsibilities

• Provides prompt and courteous responses to customer inquiries.
• Handles customer service calls and resolves inquiries effectively.
• Maintains accurate records on complaints and customer comments.

Skills

communication

problem solving

active listening

leadership

adaptability

patience

Education

High School Diploma or equivalent

Bachelor's Degree

Associate degree

Tools

basic computer operating skills

word processing software

spreadsheet software

database software

Job description

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Job Title: Customer Service Advocate II

Position Details:

• Work Schedule: Monday through Friday, 8:00 am - 4:30 pm.
• Contract to Perm.
• Onsite position only, must be local candidates.
• Preferred skills: communication, problem solving, active listening, leadership, adaptability, and patience.
• This role's primary responsibility will be handling customer service calls from providers and members.
• Our team consists of customer service and claims staff. We have 2 supervisors and 2 coordinators.

Duties:

• Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
• Performs research as needed to resolve inquiries.
• 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches, and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions, and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• 10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• 5% Assists with the training of new employees and cross-training of coworkers.

Required Skills and Abilities:

• Required Education: High School Diploma or equivalent.
• Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
• Preferred Education: Associate degree preferred.
• Work Experience: 3 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills.
• Ability to handle high-stress situations.
• Good judgment.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Tools: Basic computer operating skills.
• Standard office equipment.
• Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
• Work Environment: Typical office environment.

This is the pay range that Magnit reasonably expects to pay someone for this position: $16.00/hour. Benefits include Medical, Dental, Vision, and 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, with many service men and women having joined our ranks. We value the dedication, work ethic, and job skills that serve well in the military, and many veterans fill positions across various departments.

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort, and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will cover the difference in your pay if called to active duty. If you're ready to join a diverse company with community roots and an innovative future, apply now!