Customer Service Advocate II

US Tech Solutions; Columbia (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading global staff augmentation firm, where you will play a vital role in delivering exceptional customer service. This position offers the opportunity to engage with a diverse range of inquiries, requiring both adaptability and problem-solving skills. You will be part of a supportive environment that values employee contributions and fosters professional growth. If you thrive in a fast-paced setting and are passionate about helping others, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 1 year of claims processing or customer service experience required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Provide accurate and courteous responses to customer inquiries.
• Maintain records on complaints and assist in resolving issues.

Skills

Verbal communication

Written communication

Human relations skills

Organizational skills

Stress management

Confidential information handling

Basic computer skills

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Word processing software

Spreadsheet software

Database software

Standard office equipment

Job description

• Dress code is business casual - no exceptions. training - 8 weeks (4 weeks classroom and 4 weeks hands on)
• Training schedule - monday-friday, 8am-4:30pm
• After training schedule - monday-friday, must have availability between 8am-6pm.
• can't miss more than 8 hours during training.
• This is a call center/customer service with a heavy call volume.
• All candidates will be scheduled to start on monday, 6/9.

Responsibilities:

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
• Performs research as needed to resolve inquiries.
• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
• Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs.
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Assist with the training of new employees and cross training of coworkers.

Experience:
1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.

Skills:

• Excellent verbal and written communication skills.
• Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills.
• Ability to handle high stress situations. Good judgment.
• Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Tools: Basic computer operating skills. Standard office equipment.
• Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

Education:

• High School Diploma or equivalent

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.