Customer Service Advocate 1

Pyramid Consulting, Inc; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advocate to join their dynamic team. This role is essential for providing top-notch support in a fast-paced contact center environment, focusing on member and provider inquiries. The position offers a unique opportunity to enhance your skills in customer service while working in the healthcare sector. If you thrive in a collaborative atmosphere and are passionate about helping others, this position could be the perfect fit for you. Join a company that values your contributions and offers a pathway for professional growth.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Experience in call center and customer service roles, particularly in healthcare.
• Ability to manage time effectively and multitask in a fast-paced environment.

Responsibilities

• Respond to member and provider inquiries accurately and timely.
• Resolve basic problems and document communications for quality tracking.
• Maintain performance standards based on contact center metrics.

Skills

Call Center / Customer Service

Medical / Healthcare

Spanish

Critical Thinking

Multitasking

Time Management

Education

High School Diploma or GED

Tools

Excel

Customer Relationship Management (CRM)

Job description

Immediate need for a talented Customer Service Advocate 1. This is a 06+ Months Contract (Possible Extension) opportunity with long-term potential and is located in El Paso, TX (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-65017

Pay Range: $17 - $17.25 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Note - Candidate must be near El Paso, TX.
• Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high pace contact center environment over the phone, via live chats, and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Log in and send an email that they are available have a list of members to outreach and get systems up and running and call and document outcomes.
• 1st week shadow.
• Monthly meetings for goals and metric and announcements.
• Candidates will reach out to team lead Hiring Managers assist with reach outs and responses as well.
• 80 documented calls a day 98 goal, 9% quality, 100 meeting deadline success rate %15.

Key Requirements and Technology Experience:

• Skills - Call Center / Customer Service & Medical / Healthcare & Spanish.
• Call Center experience.
• 40 WPM.
• Excel Experience.
• Critical Thinking.
• Multitasker.
• Time Management.
• High School Diploma or GED.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.