Remote Customer Service Advocate

California Jobs; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a nationally recognized veteran-owned company as a Customer Advocate. This full-time role offers the chance to make a real difference in the lives of individuals by managing their healthcare needs. With flexible shifts and a comprehensive training program, you will be equipped to excel in a supportive environment. Enjoy competitive pay, longevity increases, and excellent benefits as you grow in your career. If you're passionate about customer service and making an impact, this is an exciting opportunity for you!

Benefits

Health coverage

Dental coverage

Vision coverage

Performance incentives

Flexible shifts

Qualifications

• At least one year of experience in insurance operations.
• Background in social work or behavioral health is a plus.

Responsibilities

• Manage healthcare for 50-70 individuals daily.
• Engage with clients and assist with appointments and benefits.

Skills

Problem-solving skills

Multitasking abilities

Excellent people skills

Education

High school diploma

Bachelor's degree

Tools

Web-based systems

Job description

Cleveland, OH, USA | Hourly | $17.00 per hour. Longevity increases and performance incentives reward your excellence! | Full Time

Benefits

Health, dental, vision coverage, and other employee benefits!

Join Our Mission

Are you ready to make a difference? Disabled Veteran Solutions (DVS) is seeking a dedicated Customer Advocate to join our Customer Service Division. At DVS, you are a vital part of a diverse and inclusive team committed to impactful work.

The Role

1. Be the healthcare hero for 50-70 individuals daily, managing PCPs, medications, appointments, and benefits.
2. Engage with clients using your knowledge and excellent people skills to make a real difference.

Details

• Full-time position, Monday through Friday, with flexible 8-hour shifts between 8am and 8pm EST.
• Intensive 5-week orientation with comprehensive training and support.
• Must possess a keen ear for listening, problem-solving skills, and multitasking abilities.
• High school diploma required; bachelor's degree is a plus.
• At least one year of experience in insurance operations.
• Proficiency with web-based systems and attention to detail.

Preferred Qualifications

• Healthcare or insurance experience, especially with medical terminology and benefit plans.
• Background in social work, behavioral health, or related fields.
• Exceptional customer service and problem-solving skills.

Why Choose DVS?

Enjoy competitive salaries with longevity increases, excellent benefits, and performance incentives. We are a nationally recognized, veteran-owned company dedicated to excellence and growth.

If you're ready for a meaningful career, apply now! A pre-employment drug screening and criminal background check are required.