Customer Service Advocate

Kelly; Oklahoma City (OK); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Life insurance

Disability insurance

Retirement plan

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly in Oklahoma City, OK is seeking a Customer Advocate to research and respond to telephone and written inquiries promptly and accurately for a top healthcare client. The role offers on-site training with a path to hybrid work after training.

You will deliver high-quality customer service, perform data entry, and communicate effectively while navigating multiple systems. A HS diploma and healthcare service experience are preferred.

Qualifications

• High school diploma or GED.
• 1 year customer service experience in a health care or health insurance environment.
• Experience I provider outreach, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Detail oriented.
• Computer proficiency a must! Especially Intermediate Excel skills.
• Be able to navigate between multiple programs simultaneously.
• Interpersonal, analytical, organizational, and independent decision-making skills.
• Clear and concise verbal and written communication skills.

Responsibilities

• This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner.

Skills

Customer service

Data entry

Typing

Detail oriented

Excel

Multitasking

Interpersonal skills

Analytical skills

Organizational skills

Communication skills

Education

High school diploma or GED

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking a Customer Advocate with a Top Healthcare Client in Oklahoma City, OK. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Snapshot

• Pay rate is $20.00/hour
• Temp to hire
• Shift Information: Monday through Friday 8:00AM until 5:00PM
• Possibility of working Hybrid after completion of on-site training!

This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner!

Job Specific Qualifications

• High school diploma or GED
• 1 year customer service experience in a health care or health insurance environment
• Experience I provider outreach, making decisions, and responding quickly to questions
• Data entry and/or typing experience
• Detail oriented
• Computer proficiency a must! Especially Intermediate Excel skills!
• Be able to navigate between multiple programs simultaneously
• Interpersonal, analytical, organizational, and independent decision-making skills
• Clear and concise verbal and written communication skills

Preferred Job Requirements:

• 6 months data entry experience in an office environment
• Knowledge of medical terminology and anatomy

What happens next?

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.