Customer Service Advocate

VirtualVocations; New York (NY); Remote; USD 30,000 - 45,000; Full time

Job summary

A virtual company seeks a Customer Service Advocate I to handle inquiries for members and providers. The role involves responding to inquiries, resolving complaints, and documenting information. This entry-level position requires a high school diploma or GED and offers a chance to develop customer service skills in a supportive environment.

Qualifications

• Entry-level position with little or no previous experience needed.
• Experience in multitasking using multiple systems and programs preferred.

Responsibilities

• Responds to routine member and provider inquiries in an accurate and timely manner.
• Mitigates complaints to resolve issues during the initial contact.
• Documents member or provider information for quality and performance tracking.

Skills

Multitasking

Education

High School diploma or GED

Job description

A company is looking for a Customer Service Advocate I who will serve as the first-line advocate for resolving inquiries and concerns for members and providers.

Key Responsibilities

1. Responds to routine member and provider inquiries in an accurate and timely manner
2. Mitigates complaints to resolve issues during the initial contact
3. Documents member or provider information for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed

Preferred Experience

• Experience in multitasking using multiple systems and programs