Customer Service Advocate

Group Management Services; Texas; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading tech company as a Customer Service Advocate, where you will thrive in a supportive environment that values excellence. Enjoy competitive pay and a comprehensive benefits package while working from the comfort of your own home in a full-time capacity. Make a difference in customer service and expand your skills in the tech field.

Benefits

401(k)

Health insurance

Life insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Qualifications

• Minimum of 2 years of customer service experience.
• Entry-level position in the tech field.
• Strong communication skills in email and phone.

Responsibilities

• Serve as the first point of contact for customer requests.
• Process tickets received via email, phone, or website.
• Facilitate communication between technicians and customers.

Skills

Customer service experience

Communication skills

Technical support

Team player mentality

Job description

Join our team at IT Voice as a Customer Service Advocate and take your career to the next level. As part of our fast-growing company, you will have the opportunity to provide the best service to our customers and work with a team that values excellence. With competitive pay, benefits, and the ability to work from home, this is the perfect opportunity for you to thrive in the tech field.

What we offer:

- Competitive pay range of $14.00 - $16.00/hour, based on experience
- Comprehensive benefits package including 401(k), health insurance, life insurance, dental insurance, vision insurance, and disability insurance
- Paid time off
- Work from the comfort of your own home

Schedule:

- Full-time position
- Monday to Friday
- 8 AM - 5 PM CST
- Remote work

Requirements:

- Minimum of 2 years of customer service experience
- Entry-level position in the tech field
- Ability to provide phone support and troubleshoot for clients
- Professional and customer-oriented demeanor in both email and phone communication
- Willingness to learn and grow with the organization and Central Help Desk Team
- Familiarity with best business practices for small businesses
- Strong team player mentality
- Self-motivated and able to follow through with tasks
- Willingness to work with different networks and individuals in various industries
- Passion for technology
- Strong communication skills

Responsibilities:

- Serve as the first point of contact for customer requests
- Process tickets received via email, phone, or website
- Escalate and dispatch tickets as necessary
- Identify priorities and gather resources for immediate assistance
- Facilitate communication between technicians and customers

If this opportunity aligns with your skills and interests, please submit your current resume for consideration.

Additional Information:

- Any text that reads like legal disclaimers, statements, and notices that are not part of the job description have been moved to this section.

About the company

GMS helps thousands of companies across the country take control of their HR functions. Learn how GMS can make your business simpler, safer, and stronger.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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