Customer Service Advocate - Remote in NM

Freddie Mac; Albuquerque (NM); Remote; Full time

Job summary

Freddie Mac is seeking a Customer Service Representative for a remote role in New Mexico. This position involves responding to customer inquiries about benefits and claims, and providing education on health care options. The company offers a supportive environment with comprehensive training, offering the opportunity for career advancement and a robust benefits package.

Benefits

Comprehensive benefits package

401k contribution

Equity stock purchase

Flexibility in scheduling

10-week paid training program

Qualifications

• Minimum of 2 years of customer service experience.
• Ability to manage 50-70 calls daily with focus.
• Proficient in Windows PC applications.

Responsibilities

• Respond to customer inquiries about benefits and claims.
• Educate customers on health care topics.
• Assist with appointment scheduling.
• Support navigation of online resources.

Skills

Customer service

Communication

Problem solving

Proficiency in PC applications

Education

High School Diploma / GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $31.63 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Work remotely from New Mexico with flexibility in scheduling
- 10-week paid training program to ensure success in the role
- Engage in meaningful work that positively impacts the lives of millions

What to Expect (Job Responsibilities):
- Respond to and resolve customer service inquiries and issues on the first call regarding benefits, eligibility, and claims
- Educate customers about consumer-driven health care topics and assist them in selecting the best benefit plan options
- Contact care providers on behalf of customers to assist with appointment scheduling
- Support customers in navigating online resources while encouraging self-sufficiency
- Serve as a key support resource across multiple Medicaid markets

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Minimum of 2 years of customer service or relevant experience
- Ability to handle 50-70 customer calls daily with full attention to work duties
- Proficiency in Windows PC applications and ability to learn complex computer systems
- Must be available to work full-time, Monday - Friday, between 9:30 AM - 6:00 PM CST, with occasional overtime flexibility

How to Stand Out (Preferred Qualifications):
- Experience in a Health Care/Insurance environment
- Background in social work, behavioral health, or health promotion
- Sales or account management experience

#HealthcareServices #RemoteWork #CareerOpportunity #CustomerService #TrainingProvided

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