Bilingual Customer Service Advocate II

ourhrconnect; Columbia (SC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 2%

Subsidized health plans

Free vision coverage

Life insurance

Paid annual leave

Nine paid holidays

On-site cafeterias and fitness centers

Wellness programs and discounts

Tuition assistance

Service recognition

Job summary

BlueCross BlueShield of South Carolina is seeking a proactive customer service professional for an on-site, full-time role in Columbia, SC. You will handle inquiries by phone, email, web, or walk-in, exercising judgment and research to resolve issues and document interactions.

Qualifications include a high school diploma, 1 year of claims processing or customer service experience (or a bachelor’s degree), and fluency in English and Spanish.

Qualifications

• Requires High School Diploma or equivalent.
• Fluency in English and Spanish required for daily interactions.
• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of experience.

Responsibilities

• Respond to inquiries accurately, timely, and courteously via phone, email, web, or walk-in.
• Document inquiries and coordinate with other departments to resolve problems.
• Provide feedback to management and help with process improvements.
• Assist with training new employees and cross-training coworkers.
• Maintain knowledge of quality work instructions and company policies and uphold productivity and quality standards.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Spelling & grammar

Interpersonal skills

Organizational skills

Discretion with sensitive information

Stress management

Multi-system literacy

Good judgment

Education

High School Diploma or equivalent

Job description

Summary

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Description

Location: This is a full-time (40/hrs week) Monday-Friday. This is an on-site position located at 4101 Percival Rd, Columbia, SC 29229

What You'll Do:

• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• Initiates or processes adjustments and performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Assist with the training of new employees and cross training of coworkers.

To Qualify For This Position, You'll Need:

• Required Education: High School Diploma or equivalent
• Required Language: Must be able to speak English and Spanish Fluently
• Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
• Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.

What We Can Do for You

You are not alone. We are here to support you

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave - the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .

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