Customer Service Advocate I - Request #37757576

Southcarolinablues; Columbia (SC); On-site; USD 16,000 - 21,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II for an on-site role in Columbia, SC. Training occurs 7:00-4:30, eight weeks, with no time off during training. Hours typically fall within 8:00am-8:00pm, with a shift from 9:30am-6:00pm, and local candidates only.

The role emphasizes prompt, courteous customer support, data handling, and coordination with multiple departments. Strong communication, adaptability, and organization are essential for success.

Qualifications

• Data entry experience and insurance/medical office familiarity.
• Proficient in Microsoft Office and basic computer skills.
• Excellent verbal and written communication.

Responsibilities

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
• Performs research as needed to resolve inquiries.
• Ensures effective customer relations by responding timely to inquiries and documenting them.
• Initiates or processes adjustments and coordinates with other departments to resolve problems.
• Provides feedback to management and follows up on complaints until resolution.
• Maintains knowledge of quality work instructions and company policies; supports process improvements.
• Identifies and reports suspected fraudulent activities and system errors.

Skills

Data entry

Insurance/medical office experience

Microsoft Office

Communication skills

Adaptability

Multitasking

Education

High School Diploma or equivalent

Job description

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior), making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allow us to build on a variety of business strengths. We deliver outstanding service to our customers.

Job Title: Customer Service Advocate II

Position Details:

• MAX PAY RATE - $15.50/HR.
• CONTRACT TO HIRE.
• ONSITE POSITION ONLY – MUST BE A LOCAL CANDIDATE TRAINING AND WORKSITE LOCATION: 4101 PERCIVAL ROAD COLUMBIA, SC TRAINING - 7:00-4:30 MONDAY-FRIDAY – 8 WEEKS NO TIME OFF WILL BE APPROVED DURING TRAINING. • Hours of operation: o Monday-Friday, 8:00am-8:00pm o Work Shift will be Monday-Friday, 9:30am-6:00pm (The advocate must have flexibility to work within our hours of operation). CANDIDATES MUST HAVE THE FLEXIBILITY TO WORK THE ASSIGNED SCHEDULE. CANDIDATES SELECTED WILL BE REQUIRED TO COMPLETE THE BADGE PROCESS, BETWEEN ALL CANDIDATES MUST REVIEW AND SIGN THE ACKNOWLEDGEMENT LETTER AND MUST BE ATTACHED TO THEIR PROFILE IN THE VMS. Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise. We are not looking for candidates who do not have Data entry experience, insurance/medical office experience, Microsoft Office experience or the ability to adapt to changes as they arise. We would like the candidate to have the following soft skills: good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies. Our Blue Cross Team is dedicated to training our future Customer Service Advocates to be professional and knowledgeable.

Top Skills:

• Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise.

Required Soft Skills:

• Good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies.

Duties:

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
• Performs research as needed to resolve inquiries.
• 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• 5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Required Skills and Abilities:

• Required Education: High School Diploma or equivalent.
• Required Work Experience: 1+ years of customer service or call center experience.
• Preferred Education: Associate degree
• Preferred Work Experience: 2 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations. Good judgment skills.
• Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools: Basic computer operating skills.
• Standard office equipment.
• Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
• Work Environment: Typical office environment.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is$11.63/hour - $15.50/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found dedication, work ethics and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.