Customer Service Advisor — Semiconductor Tech

Paycom - ATS; Hayward (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous PTO

401K with employer match

Health, dental, vision insurance

Long-Term Disability (LTD) insurance

Life and AD&D insurance

Employee Assistance Plan (EAP)

Job summary

Pentagon Technologies, Inc. is seeking a Customer Service Representative to maintain strong relationships with customers, engineering, quality, production and sales.

You will document order processing details and communicate date-sensitive needs, serving as the voice between customers and Pentagon Technologies to ensure top-notch service. The role requires clear written and verbal English, the ability to multitask under pressure, and a customer-first mindset.

Qualifications

• High school diploma or GED required; strong English communication needed.
• 1–2 years of customer service experience preferred in a business environment.
• Proficient with email, basic MS Office tools, and a professional phone presence.

Responsibilities

• Handle all customer communications via email, phone, and teleconferences.
• Document and communicate order processing details and date-sensitive issues.
• Attend site-level meetings and support production planning as needed.
• Expedite requests and act as the liaison between customers and engineering.

Skills

Customer service

English proficiency

Multitasking

Communication skills

Office software

Education

High school diploma or GED

Tools

Email software

Word processing

Spreadsheet

Job description

Pentagon Technologies, Inc. is seeking a Customer Service Representative to maintain strong relationships with customers, engineering, quality, production and sales.

You will document order processing details and communicate date-sensitive needs, serving as the voice between customers and Pentagon Technologies to ensure top-notch service. The role requires clear written and verbal English, the ability to multitask under pressure, and a customer-first mindset.