Customer Service Representative (30946)

Paycom - ATS; Hayward (CA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Generous PTO

401K with employer matching

Health, dental, vision insurance

Long-Term Disability

Life and AD&D

Employee Assistance Plan

Job summary

Pentagon Technologies, Inc. in Hayward, CA is seeking a Customer Service Representative to maintain relationships with customers, engineering, quality, production and sales.

You will document and communicate order processing details and date-sensitive needs, acting as the voice between the customer and Pentagon to ensure satisfaction. The role requires 1-2 years of customer service experience, strong English communication, and multi-tasking under pressure.

Qualifications

• High school diploma or GED is required.
• Must speak, read and write English; additional languages a plus.
• 1–2 years of customer service experience in a business setting or equivalent.
• Basic computer skills including email, word processing and spreadsheets.
• Clear verbal and written communication; able to organize and prioritize email traffic.
• Multitask well and remain professional under pressure.
• Preferred experience in the Semiconductor Industry.

Responsibilities

• Handle all communications between the customer and Pentagon Technologies via email, phone, and teleconference.
• Expedite requests and act as intermediary between customer and engineering on processing issues.
• Update accounts, including expedite fees and order details.
• Follow procedures to ensure timely responses to inquiries and issues.
• Attend daily site meetings, production planning, and customer escalations to ensure quality service.
• Respond to customer inquiries and maintain strong customer relations.

Skills

English proficiency

Verbal & written communication

Customer service experience

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Email

Word processing

Spreadsheets

Job description

Job details: Job Location: Hayward, CA 94545, Position Type: Full Time, Salary Range: $22.50 - $27.75 Hourly, Travel Percentage: None, Job Shift: First Shift

Pentagon Technologies, Inc. is a leader in providing mission-critical semiconductor services that touch every device with a computer chip inside. Our customers include the largest semiconductor chip and OEM tool manufacturers in the industry. We stay at the forefront of our industry through innovation, technical proficiency, and our amazing employees. Our industry is in the midst of unprecedented growth and Pentagon is seeking outstanding candidates to join our team!

Position Summary:

As a Customer Service Representative for Pentagon, you will be responsible for maintaining relationships with Customers, Engineering, Quality, Production and Sales. You will primarily be focused on documenting and communicating order processing details and other date sensitive needs and issues within the company and with customers. You will serve as the voice between the customer and Pentagon Technologies, with the main objective of providing excellent customer service and satisfaction.

Essential Duties and Responsibilities:

• Handling all communications between the customer and Pentagon Technologies. This includes emails, phone and teleconference calls. Must be willing to attend customer on site meetings.
• The scope includes requesting work to be performed, expediting requests, acting as an intermediary between customer and engineering on processing issues, and handling all account updates such as expedite fees.
• Understand and follow operating procedures as assigned to the department to assure consistent, reliable and timely responses to customer inquiries and/or issues.
• Attend daily site level meetings, production planning and customer escalations to ensure quality customer service.
• Perform customer service representative duties and respond to customer inquiries on a regular basis.
• Become well versed with customer portals and expectations.

Qualifications:

• High school diploma or general education degree (GED).
• Must have the ability to speak, read and write in English; additional languages a plus.
• Minimum 1-2 years of customer service-related experience in a business office setting or completed business college courses, or equivalent combination of education and experience.
• Basic computer skills and proficiency in email, word processing, and spreadsheet functionality.
• Have clear verbal and written communication skills.
• Email traffic can be high and must be able to organize and prioritize.
• Superb phone personality and ability to act professionally with respect and empathy.
• Must possess the abilities to multitask and work well under pressure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Preferred work experience in the Semiconductor Industry.

Perks of Working at Pentagon Technologies

• Generous PTO
• 401K program with employer matching contribution
• Health, dental, vision Insurance (with generous employer contribution)
• Long-Term Disability (LTD) Insurance (fully employer paid)
• Life and AD&D (employer paid & voluntary option)
• Employee Assistance Plan (EAP)

Be advised that Pentagon Technologies does not offer relocation assistance for this position. Candidates who do not reside near the posted location will be responsible for covering all relocation costs. By applying for this position, candidates acknowledge and agree that they will be solely responsible for any expenses incurred in relocating to the area if selected for the role.

Pentagon Technologies is proud to be an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion, or other employment of associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

To all recruitment agencies: Pentagon Technologies does not accept agency resumes. Please do not forward resumes to our job's alias, Pentagon Technologies employees or any other company location. Pentagon Technologies is not responsible for any fees related to unsolicited resumes. In the absence of a signed Recruitment Fee Agreement, Pentagon Technologies will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Pentagon Technologies explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.