Customer Service Advisor (Product Support Specialist - CE Equipment)

RDO Equipment Co.; Chandler (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company truck

Base salary + commissions

Training & development

Benefits package

Job summary

RDO Equipment Co. in Chandler seeks a Customer Service Advisor to join our front-line team. You’ll combine a sales mindset with technical curiosity to help customers optimize equipment solutions and stay productive.

In this role you’ll build strong relationships, promote service options, parts, and warranties, and collaborate with internal teams to deliver tailored recommendations. You’ll represent RDO on-site and grow your knowledge every day.

Qualifications

• Excellent communication skills with customers and internal teams.
• Willingness to learn product knowledge and basic technical information.
• Customer-focused mindset with problem-solving ability.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Build strong, long-term customer relationships across territory.
• Promote maintenance services, parts, and warranties to maximize uptime.
• Identify customer needs and provide tailored recommendations.
• Represent the company on-site and assist with equipment testing as needed.
• Collaborate with internal teams and participate in training.
• Refer to full job description for complete duties.

Skills

Communication

Product knowledge

Customer service

Teamwork

Job description

If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What’s In It For You

• Average $80,000-$100,000+ your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO where you'll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region, all of them enjoy the competent, experienced partnership our team members provide. Are you ready to join them?

What You Will Do

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• A Dynamic Environment: where no two days are the same.
• A Supportive Team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities To: grow, learn, and lead in the industry.
• Great culture: Team building is important here. Participate in regular events like company BBQs and outings.