Customer Service Advisor (Product Support Specialist - CE Equipment)

R.D. Offutt Company; Bozeman (MT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Base salary + commissions

Company truck

Training & development

Benefits package

Job summary

RDO Equipment Co. in Bozeman, MT is seeking a Customer Service Advisor to build relationships with customers across the territory, blending sales with technical curiosity to keep operations running smoothly.

This on-site role offers a base salary plus commissions, a company truck, training, and opportunities to grow within the organization. Join a team that values exceptional customer experiences and supports growth in the heavy construction machinery sector.

Qualifications

• Strong communication and relationship-building skills with customers.
• Willingness to learn product knowledge and provide solutions.
• Ability to work in a sales-oriented, customer-facing role.
• Clear and effective communication with internal teams.
• Legal eligibility to work in the United States without sponsorship.

Responsibilities

• Build strong customer relationships: develop long-term partnerships across the territory to support operations.
• Drive product support sales: promote maintenance services, parts, warranties, and other solutions.
• Deliver customer solutions: identify needs and provide tailored recommendations.
• Stay informed: represent the company on-site and support customer needs.
• Collaborate & grow: work with internal teams and participate in training.

Skills

Customer relationships

Sales mindset

Technical aptitude

Communication skills

US work authorization

Job description

Posting Details

• Posted on October 30, 2026

Locations

• 257 Laura Louise Lane Bozeman, MT 59718, USA
• Sales
• Full-Time
• Requisition #: CUSTO018813
• Supervisor : Kameron Rolfson

Description

If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What’s In It For You:

• Average $80,000-$100,000+ your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.

• A comprehensive benefits package that supports your well-being.For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they'renot just words on awall,they'rehow we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Bozeman, where you'll enter a team of people passionate about heavy construction machinery, parts and service. The teams in our Mountain Construction stores sell, service and support equipment from manufacturers like John Deere, WIRTGEN Group and Topcon. In the Mountain West, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on your community and beyond.

What You Will Do:

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.

What You Will Need:

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• A Dynamic Environment : where no two days are the same.
• A Supportive Team : that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities To: grow, learn, and lead in the industry.
• Great culture: Team building is important here. Participate in regular events like company BBQs and outings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.