Customer Service Advisor

Idahoan Foods, LLC; Laredo (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Base salary + commissions

Company truck

Training and development

Comprehensive benefits

Job summary

RDO Equipment Co. in Texas is seeking a Customer Service Advisor to build strong relationships, solve problems, and deliver value to customers with equipment solutions.

In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep operations running smoothly while contributing to growth and the company’s success. You’ll drive product support sales, promote maintenance services and extended warranties, and provide tailored recommendations

Qualifications

• Strong customer-facing experience and ability to develop long-term partnerships.
• Willingness to learn product knowledge and basic technical information.
• Ability to communicate clearly and build trust with customers and teams.

Responsibilities

• Build and maintain strong, long-term partnerships with customers across your territory.
• Promote and sell maintenance services, repair parts, extended warranties, and other solutions.
• Identify customer needs and provide tailored recommendations backed by product knowledge.
• Represent the company on-site and support customer needs with equipment testing as needed.
• Collaborate with internal teams and participate in meetings and training.

Skills

Sales mindset

Customer relationships

Communication skills

Technical aptitude

Job description

If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What’s In It For You:

• Average $80,000-$100,000+ your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.
• A comprehensive benefits package that supports your well-being.

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Irving, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.

What You Will Do:

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• Supportive culture: Laredo team members stay connected to one another through team-building events and regular get-togethers.
• Tight-knit team: We like to get together as a team regularly. This includes for holiday parties and team member appreciation events.
• A winning team: We’re pretty competitive in Laredo and strive to provide industry-leading service and support to customers.
• Training and development: In Laredo, we make team member training and development a priority by offering these opportunities to everyone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.