Customer Service Advisor - Lansing, MI

Stonebriar Auto Services LLC; Lansing (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Service discount

No labor charge

Paid time off

Health/dental/optical insurance

Life and disability insurance

Career advancement

Job summary

Stonebriar Auto Services LLC is hiring Guest Service Advisors (also called Customer Service Advisor or CSA) for full-time and part-time roles. You will confer with guests to determine or suggest services needed for their vehicles, while ensuring a safe and efficient process and delivering an outstanding guest service experience.

A current and valid driver’s license is required; previous automotive service experience is welcome but not required.

Qualifications

• Must have a current and valid driver’s license.
• Experience in automotive service environment preferred but not required.

Responsibilities

• Confer with guests to determine or suggest diagnostic and mechanical services needed.
• Maintain safety and efficiency while delivering an outstanding guest service experience and fostering a fun working environment.

Skills

Guest service

Communication

Customer-focused

Job description

We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!

The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.

• All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor.
• Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances.
• Due to our growth, great career advancement opportunities are available too!