Customer Service Advisor

RDO Equipment Co.; Hewitt (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company truck

Training & development

Comprehensive benefits

Job summary

RDO Equipment Co. is hiring a Customer Service Advisor to build relationships, solve problems, and deliver exceptional experiences for customers across its territory, including Texas operations. This role blends a sales mindset with technical curiosity to keep customer operations running smoothly.

You will partner with customers to drive uptime, promote maintenance services and parts, and grow within a values-driven organization that emphasizes safety and teamwork.

Qualifications

• Clear communication with customers and internal teams.
• Willingness and ability to learn product knowledge.
• Commitment to delivering excellent service.
• Professional conduct and teamwork.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.

Skills

Strong Communication Skills

Technical & Product Aptitude

Customer Service Mindset

Professionalism & Teamwork

Valid Work Authorization

Job description

If you're passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions-combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business. Learn more and apply today!

What's In It For You:

• Average $80,000-$100,000 your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Waco, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Waco and make your impact today.

What You Will Do:

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• A culture of safety: In Waco, we have a safety committee with representation from all departments. We also do regular safety huddles that discuss experiences and topics to keep everyone safe. Waco received the top safety rating in its most recent audit.
• Community engagement: We sponsor a lot of different events and groups, including our ACG group and county fairs.
• Tight-knit team: We have a strong culture where we cheer each other on and have a community feel.
• Team building: We host monthly team building events with the entire store, ranging from pizza parties to Top Golf and camping.
• A hub for training: A lot of RDO's team member training happens in Waco, connecting our team to other parts of the organization and helping them develop professionally.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.