Customer Service Advisor

Bet365 Company; Colorado; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Company-paid healthcare

Annual bonus

401(k) with company match

33 paid days off

Job summary

bet365 is seeking a Customer Service Advisor at our Denver hub. This full-time role starts on September 7th and includes an industry-leading 8-week training program to foster growth within a global online gambling company.

You will handle live chat, phone, and email inquiries with a schedule aligned to the North American sports calendar, including evenings, weekends, and holidays. Benefits include company-paid healthcare, annual bonus, 401(k) with company match, and 33 paid days off.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to troubleshoot using various technologies to assist customers.
• Licensing compliance knowledge or willingness to learn.
• Customer-centric mindset with problem-solving focus.
• Eagerness to learn and expand knowledge.

Responsibilities

• Ensure every customer interaction is positive and memorable.
• Use internal tools to investigate and resolve inquiries, coordinating with others as needed.
• Engage with customers through live chat, telephone, and email, ensuring clear communication.
• Resolve requests and complaints promptly and courteously.
• Assist in internal efforts to improve customer perception of our platform and services.
• Demonstrate understanding of policies and licensing to provide accurate information.
• Promote responsible gambling practices among customers.

Skills

Tech-savvy

Written communication

Active listening

Customer-centric

Multitasking

Detail-oriented

Team collaboration

Licensing compliance

Job description

Job Description

Interested in a career in an exciting and high growth industry? Join the Customer Service department at our US hub in Denver! We are currently hiring Customer Service Advisors to start on September 7th.

We are seeking passionate customer service champions, excited to be part of one of the world's leading online gambling companies.

This is not just a job; it is a career opportunity where your growth is a priority from day one, supported by our industry-leading 8-week training program. This foundation serves our promote-from-within culture and the various growth opportunities that our employees enjoy.

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.76 per hour, pay increases to $24.66 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.

Preferred Skills, Qualifications, and Experience

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Company-sponsored parking available to all employees.
• Maintain compliance with individual licensing requirements according to regulations.

Main Responsibilities

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdfes among customers.

Company Description

We’re one of the world’s leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.