Fraud and Risk Specialist

Bet365 Company; Denver (CO); In loco; USD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Descrizione del lavoro

bet365 is opening a new US headquarters in downtown Denver and seeks Fraud and Risk Specialists to analyze player accounts for fraudulent activities, manage payment transactions, and ensure compliance with industry standards.

In this role you will handle investigations, review data, and deliver excellent customer service across evenings, weekends, and federal holidays as part of a growth-focused team with a promote-from-within culture.

Competenze

• Excellent attention to detail with consistent results.
• Self-motivate and perform multiple tasks in a fast-paced environment.
• Strong work ethic both independently and in a team.

Mansioni

• Monitor transactions in line with internal risk controls.
• Assess risk of deposits, withdrawals and product activity.
• Analyze customer betting and gaming patterns to identify risk behaviors.
• Use proactive investigation techniques to identify new threats and trends.
• Produce detailed reports on fraudulent activity.
• Contact customers via telephone and email.
• Provide 2nd line support on fraud and risk related queries.

Conoscenze

Attention to detail

Self-motivation

Work ethic

Problem solving

Ability to work under pressure

Communication skills

MS Office (Outlook, Excel, Word)

Interest in Fraud & Risk

Strumenti

MS Office

Descrizione del lavoro

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

Are you interested in the fast-paced and growing sports gambling industry? We're seeking ambitious Fraud and Risk Specialists to join our team at our new US headquarters in downtown Denver! This role involves analyzing player accounts for fraudulent activities, managing payment transactions, and ensuring compliance with industry standards. You will handle fraud investigations, review transaction data, and provide exceptional customer service. This is not just a job; it's a career opportunity where your growth is our priority, supported by our promote-from-within culture. Imagine working in an environment where every day brings new challenges and opportunities to excel, all while being surrounded by a team as passionate about success as you are. This role requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. Pay Range: $55,000 – $65,000. Position is also eligible for participation in a performance-based bonus plan.

Qualifications

• Excellent attention to detail, producing consistent results.
• Ability to self-motivate and perform a multitude of tasks in a fast-paced environment.
• Demonstrates a strong work ethic working both independently and as part of a team.
• Ability to problem solve and find effective resolutions.
• Ability to work to high standards while under pressure.
• Excellent written and verbal communication skills.
• Computer literacy including a good working knowledge of Outlook, Excel and Word MS Office products.
• Interest in Fraud and Risk.

Additional Information

• Monitoring transactions in line with our internal risk controls.
• Assessing the risk of deposit, withdrawal and product activity.
• Analyzing customer information, betting and gaming patterns and other forms of activity to accurately identify risk behaviors.
• Using proactive investigation techniques to identify new and emerging threats.
• Producing detailed reports regarding fraudulent activity.
• Contacting customers via telephone and email.
• Providing 2nd line support to the operation regarding fraud and risk related queries.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.