Customer Service Advisor: Flexible Shifts & Growth Path

Bet365 Company; Colorado; Vor Ort; USD 33.000 - 34.000; Vollzeit

Benefits dieser Stelle

Company-paid healthcare

Annual bonus

401(k) with company match

33 paid days off

Zusammenfassung

bet365 is seeking a Customer Service Advisor at our Denver hub. This full-time role starts on September 7th and includes an industry-leading 8-week training program to foster growth within a global online gambling company.

You will handle live chat, phone, and email inquiries with a schedule aligned to the North American sports calendar, including evenings, weekends, and holidays. Benefits include company-paid healthcare, annual bonus, 401(k) with company match, and 33 paid days off.

Qualifikationen

• Strong communication skills, both written and verbal.
• Ability to troubleshoot using various technologies to assist customers.
• Licensing compliance knowledge or willingness to learn.
• Customer-centric mindset with problem-solving focus.
• Eagerness to learn and expand knowledge.

Aufgaben

• Ensure every customer interaction is positive and memorable.
• Use internal tools to investigate and resolve inquiries, coordinating with others as needed.
• Engage with customers through live chat, telephone, and email, ensuring clear communication.
• Resolve requests and complaints promptly and courteously.
• Assist in internal efforts to improve customer perception of our platform and services.
• Demonstrate understanding of policies and licensing to provide accurate information.
• Promote responsible gambling practices among customers.

Kenntnisse

Tech-savvy

Written communication

Active listening

Customer-centric

Multitasking

Detail-oriented

Team collaboration

Licensing compliance

Jobbeschreibung

bet365 is seeking a Customer Service Advisor at our Denver hub. This full-time role starts on September 7th and includes an industry-leading 8-week training program to foster growth within a global online gambling company.

You will handle live chat, phone, and email inquiries with a schedule aligned to the North American sports calendar, including evenings, weekends, and holidays. Benefits include company-paid healthcare, annual bonus, 401(k) with company match, and 33 paid days off.