Customer Service Advisor

Sigma Squared; Boston (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

Sigma Squared is seeking a customer support specialist to assist customers across phone, email, and chat in a fast-paced setting. You will help with online ordering system issues, account questions, and ensure issues are resolved smoothly while documenting interactions for process improvements.

The role emphasizes strong communication, problem-solving, and patience when handling frustrated customers, contributing to a high-quality customer experience.

Qualifications

• Some experience in restaurant or retail customer service environments.
• Previous customer support role tenure of at least 18 months
• Excellent problem-solving skills and ability to de-escalate difficult situations
• Strong communication skills and patience when dealing with frustrated customers

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism and patience
• Provide technical support for online ordering systems and customer account issues
• Resolve customer complaints and escalate complex issues to management when necessary
• Document customer interactions and contribute to improving our service processes

Skills

Customer service

Communication

Problem-solving

De-escalation

Job description

About Us: We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism and patience
• Provide technical support for online ordering systems and customer account issues
• Resolve customer complaints and escalate complex issues to management when necessary
• Document customer interactions and contribute to improving our service processes

Qualifications

• Some experience in restaurant or retail customer service environments
• Previous customer support role tenure of at least 18 months
• Excellent problem-solving skills and ability to de-escalate difficult situations
• Strong communication skills and patience when dealing with frustrated customers

If you enjoy helping people and have a knack for solving problems, apply today! Cheers to new opportunities!