Customer Service Advisor

Dormont Manufacturing Co; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Dormont Manufacturing Co in Boston, Massachusetts, is seeking a dedicated individual for a customer service position. You will handle customer inquiries via phone, email, and chat, as well as provide technical support for online ordering systems.

The ideal candidate will possess experience in retail or restaurant customer service, with strong problem-solving and communication skills. Join us in delivering a seamless and friendly service experience!

Qualifications

• Some experience in restaurant or retail customer service environments.
• Previous customer support role tenure of at least 18 months.
• Excellent problem-solving skills and ability to de-escalate difficult situations.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide technical support for online ordering systems.
• Resolve customer complaints and escalate complex issues.

Skills

Customer service

Problem-solving

Communication

Job description

About Us:

We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do.

Job Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism and patience
• Provide technical support for online ordering systems and customer account issues
• Resolve customer complaints and escalate complex issues to management when necessary
• Document customer interactions and contribute to improving our service processes

Requirements

• Some experience in restaurant or retail customer service environments
• Previous customer support role tenure of at least 18 months
• Excellent problem-solving skills and ability to de-escalate difficult situations
• Strong communication skills and patience when dealing with frustrated customers

If you enjoy helping people and have a knack for solving problems, apply today! Cheers to new opportunities!