Customer Service Administrator

Creative Financial Staffing, LLC; Mount Prospect (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Administrator to support a fast-paced service team in Illinois. You will handle calls and emails, document service requests in SAP, and coordinate appointments, schedules, and documentation.

The role emphasizes strong communication, multitasking, and attention to detail, with training available for SAP and related tools. This on-site position offers growth in administrative coordination.

Qualifications

• At least 1 year of customer service, administrative, or coordination experience.
• Strong verbal and written communication skills.
• Comfortable handling phone and email correspondence throughout the day.
• Proficient with Microsoft Outlook, Teams, Word, and general computer systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• SAP experience is a plus, but training is available.

Responsibilities

• Answer customer calls and emails, gather information, and ensure service requests are documented accurately.
• Enter and maintain customer and service-related information within SAP and internal systems.
• Coordinate service appointments, schedules, contractors, and purchase orders.
• Communicate updates between customers, technicians, and internal departments.
• Prepare service documentation, reports, technician schedules, manuals, and supporting materials.
• Assist with troubleshooting coordination and follow-up activities to ensure timely resolution of service requests.

Skills

Customer service

Verbal and written communication

Multitasking

Attention to detail

Administrative support

Tools

SAP

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

Customer Service Administrator

We are seeking a Customer Service Administrator to support a fast-paced service team. This role is ideal for someone who enjoys customer interaction, coordinating multiple priorities, and providing administrative support in a dynamic environment.

Key Responsibilities of the Customer Service Administrator

• Answer customer calls and emails, gather information, and ensure service requests are documented accurately.
• Enter and maintain customer and service-related information within SAP and internal systems.
• Coordinate service appointments, schedules, contractors, and purchase orders.
• Communicate updates between customers, technicians, and internal departments.
• Prepare service documentation, reports, technician schedules, manuals, and supporting materials.
• Assist with troubleshooting coordination and follow-up activities to ensure timely resolution of service requests.

Qualifications of the Customer Service Administrator

• At least 1 year of customer service, administrative, or coordination experience.
• Strong verbal and written communication skills.
• Comfortable handling phone and email correspondence throughout the day.
• Proficient with Microsoft Outlook, Teams, Word, and general computer systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• SAP experience is a plus, but training is available.