Service Admin

Crystalautos; Panama City, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life and Disability Insurance

401K Plan

AFLAC

Holiday Pay

Get paid weekly

5 Day work week > Some Saturdays

Growth opportunities

Job summary

Crystalautos in Panama City, FL is seeking a full-time Service Admin to support the service team. Training is available; we value a positive, team-oriented approach and a quick learner.

Responsibilities include scheduling service, communicating with customers, and preparing cost estimates. The role emphasizes customer service excellence and adherence to safety policies.

Qualifications

• High school diploma or GED is required.
• Ability to read and comprehend instructions.
• Excellent customer service skills and basic computer competencies.
• Must be authorized to work in the US.

Responsibilities

• Schedule service work and upsell necessary services.
• Obtain customer and equipment data prior to arrival.
• Greet customers in a timely, friendly manner.
• Provide written cost estimates for labor and parts; establish promised time.
• Track repair progress and update customers on changes in cost or time.
• Maintain customer satisfaction indices and safety/compliance as per policy.

Skills

Customer service

Scheduling

Communication

Basic computer skills

Education

High school diploma

Tools

MS Office

Job description

We are looking to hire a full-time, motivated, Service Admin to enhance our service team! We are willing to train the right person for the job and are looking for a team player that is positive, upbeat, and a quick learner.

What we offer:

• Medical Insurance
• Dental Insurance
• Life and Disability Insurance
• 401K Plan
• AFLAC
• Holiday Pay
• Get paid weekly
• 5 Day work week > Some Saturdays
• Fourth-Generation Family owned & operated
• Growth opportunities

Responsibilities:

• The Service Admin is responsible for scheduling service work in the service department and for selling additional needed service to customers.
• Schedules service appointments. Obtains customer and equipment data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their equipment and the value of maintaining their equipment in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications:

• High school diploma or GED
• Previous experience preferred
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.
• Excellent customer service skills and basic computer competencies
• Must perform duties and responsibilities in a safe manner
• Positive, friendly attitude, along with an eagerness to improve
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the US
• Valid driver's license and clean driving record
• Willing to submit to pre-employment drug screen and background check
• Enjoy working in a dynamic environment

*Pay may vary based on experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.