Terminal Customer Service

Trinity Industries; Kentucky; On-site; USD 38,000 - 52,000; Full time

Job summary

RSI Logistics, a subsidiary of TrinityRail, seeks a Customer Service Representative for our Somerset, KY rail transload terminal. You will handle BOL processing, maintain databases, and support daily office tasks to ensure smooth customer experiences.

Ideal candidates have 5+ years in an office setting, a valid driver's license, and strong communication skills to engage with customers and railroad crews. This role is on-site at the Somerset terminal.

Qualifications

• High school diploma or GED required.
• Valid Driver's License.
• 5+ years of office experience; rail experience a plus.
• Ability to follow operating procedures and policies.
• Committed to understanding client needs, responding effectively, and ensuring satisfaction.
• Strong communication and organizational skills.
• Proficient with Microsoft Excel, Word, and Outlook.

Responsibilities

• Handle customer service inquiries and process BOLs.
• Maintain customer databases and inventory records.
• Schedule and organize customer work orders.
• Communicate with customers, railroad crews, and visitors.
• Perform general office duties and tasks.

Skills

Communication

Attention to detail

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Terminal Customer Service (2600610)

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.

What you’ll do

• Customer Service, intake of BOLs, and commodities being delivered or transferred
• Fulfill daily workload and tasks delegated by manager/cross‑train as necessary
• Enforce safety policies and procedures with other employees and visitors to the facility
• Update and maintain customer databases
• Monitor and order customer inventory
• Maintain filing systems
• Communicate customer inventory information
• Compile records of office duties and activities
• Handle inquiries and incoming customer work order requests
• Review files and records to answer customer requests for information
• Check and distribute documents and correspondence
• Photocopy, scan, fax, and send e‑mails
• Organize and schedule customer work orders
• Interact with customers, railroad crews, and visitors
• Answer phone calls for the facility
• Utilize an inventory tracking system
• Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise, chemicals, or hazardous equipment.
• Perform all other duties as assigned

Qualifications

• High school diploma or GED equivalent
• Valid Driver License
• Five (5) + years of experience in an office setting; rail experience a plus
• Ability to understand and follow operating procedures and policies
• Committed to understanding client needs, responding effectively, and ensuring satisfaction
• Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback
• Proficient computer skills with Excel, Microsoft Word, and Outlook
• Knowledge of office and business practices, equipment, and procedures
• Attention to detail and ability to identify and correct mistakes
• Good organizational skills
• Ability to perform work safely and productively