Customer Service & Administrative Specialist

Boston Housing Authority; Boston (MA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

14 paid holidays

3 personal days

3 weeks vacation

3 weeks sick leave

MBTA discount

Pension plan

Healthcare

Job summary

Boston Housing Authority is seeking a Customer Service Representative to be the front-line contact for clients, using BHA programs and tracking inquiries in the system to ensure prompt, accurate service.

You will support agency operations by handling mail, scheduling appointments, uploading documents to the electronic filing system, and routing requests to the appropriate departments.

Qualifications

• High school diploma or GED required.
• 3+ years clerical experience with typing, data entry and filing.
• Good communication skills and ability to relate to diverse people; bilingualism desirable.

Responsibilities

• Scan and route incoming mail through the electronic document system.
• Update the electronic filing system and convert paper files to electronic.
• Prepare regular mailings and letters for Leased Housing and Admissions departments.
• Create customer service tickets for clients of BHA services.
• Provide timely responses to inquiries and close tickets.
• Route issues needing caseworker or supervisor intervention.
• Answer main telephone lines during business hours and provide information.
• Greet clients and direct them to the appropriate department.
• Perform other related customer service duties as required.

Skills

Typing

Data entry

Filing

Computer skills

Communication

Second language

Education

High school diploma or GED

Tools

Electronic filing system

Job description

Boston Housing Authority is seeking a Customer Service Representative to be the front-line contact for clients, using BHA programs and tracking inquiries in the system to ensure prompt, accurate service.

You will support agency operations by handling mail, scheduling appointments, uploading documents to the electronic filing system, and routing requests to the appropriate departments.