Customer Service Administrative for Freight Logistic

Bold City Logistics LLC; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Logistics Worldwide in Jacksonville, FL is seeking an entry-level Customer Service / Administrative professional to join our team. This role focuses on handling inquiries, coordinating freight, and supporting daily office tasks in a fast-paced environment.

No remote work; we provide training to teach the job skills and processes. You will interact with customers and carriers, track shipments, and help maintain records while contributing to a high level of service and accuracy.

Qualifications

• No prior experience required; willing to train
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Attention to detail and data accuracy

Responsibilities

• Track freight shipments and update systems
• Perform data entry and basic accounting tasks
• Check pickup/delivery statuses and times
• Contact customers to collect receivables
• Coordinate with carriers for loads
• Maintain records of customer and carrier interactions
• Support profitability and carrier satisfaction goals
• Coordinate with internal sales on supply chain processes
• Answer phones and direct calls to the right teams
• Provide direction and support to other employees

Skills

Customer service

Data entry

Admin support

Phone etiquette

Excel

CRM software

Tools

Excel

CRM software

Job description

Job Description

Job Description

Customer Service / Administrative - Entry Level

Logistics Worldwide – Jacksonville, FL

This is an entry level position that we are willing to teach the right candidate the job skills below.

This is NOT a remote Position.

Company Overview

Logistics Worldwide is one of the most progressive transportation management companies in the business. Our focus is to provide customers with superior supply chain management services and best in class technology at the lowest possible cost while providing customers with the above and beyond level of customer service they deserve. With our unique and progressive approach to transportation management, Logistics Worldwide helps customers of all sizes drive savings and simplification into their supply chains. When you select Logistics Worldwide to manage your transportation processes, you get a true partner and the recognized leader in the third-party logistics industry.

Job Description

We are a rapidly growing company offering our team members significant opportunities for personal growth and career advancement. We value team members who can see the bigger picture, and who exercise the initiative that will take us to the next level in creating the best customer experience possible.

This entry level position is primarily responsible for making calls and answering calls to and from potential customers, determining what is required for that particular customer needs of freight.

Responsibilities:

• Responsible for tracking freight shipments, data entry, basic accounting practices and problem solving for our clients.
• Check on statuses of loads regarding pickup and delivery date and time
• Contact customers for collecting on receivable
• Contacting carriers for loads
• Maintain accurate records of all customer and carrier interactions.
• Maintain the highest level of profitability, carrier satisfaction and support
• Communicate with internal sales people regarding all aspects of the supply chain process.
• Develop and maintains solid carrier relationships, work with carriers as needed to improve client service
• Answering phones daily and routing calls appropriately
• Act as a leader, providing direction and support to other employees

What we expect of you:

1. 1) Come Dressed for success.
2. 2) Bring a copy of your resume.
3. 3) Expect to answer questions regarding our company. So, visit our website at www.logisticsworldwide.com

Thank you for your interest in our job posting. We look forward to you joining our team.