Logistics Coordinator

Excel Cargo Services; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Excel Cargo Services in Jacksonville, FL is seeking a Logistics Coordinator to manage customer shipments from planning to movement and to ensure regulatory compliance for import/export processes.

You will handle inquiries, arrange shipments, verify booking data, coordinate with warehouses and carriers, and generate regular reports. Strong English communication and organizational skills are essential; a college degree is preferred but not required.

Qualifications

• Excellent verbal and written communication in English; Spanish optional.
• Good management and organizational skills.
• Strong problem-solving abilities.
• College degree preferred but not required.

Responsibilities

• Provide exceptional customer service while building relationships with customers.
• Manage inquiries and requests promptly.
• Arrange shipments considering destination, route, rate, and carrier.
• Verify booking information and keep details accurate.
• Coordinate shipments with warehouse and ensure cargo tracing and release.
• Prepare and submit reports as requested.
• Communicate with carriers when issues arise.
• Report irregularities to supervisors.

Skills

Communication

Organization

Problem-solving

Education

Bachelor's degree preferred

Tools

CargoWise 1

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE Full Time JAX OFFICE, Jacksonville, FL, US

3 days ago Requisition ID: 1010

Job Description: The Logistics Coordinator handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.

Responsibilities

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and requests promptly.
• Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
• Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
• Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
• Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
• Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
• Assist with communications to carriers when issues arise.
• Responsible for managing several on-hand reports.
• Compile and submit accurate, regular, and timely reports as requested.
• Immediately reports and documents irregularities to supervisors.
• Performs other tasks as necessary.

Required Skills/Abilities

• Excellent verbal and written communication skills in English (required) (Spanish - nice to have).
• A college degree is preferred, not required.
• Good management and organizational skills.
• Strong problem-solving skills.

Education and Experience

• A college degree is preferred, not required.
• At least one year of Logistics or freight forwarding experience is preferred.
• At least one year of direct customer service experience.
• At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).