Customer Service & Administrative Coordinator

August Roofing Inc.; Simi Valley (CA); Híbrido; USD 29.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Company computer provided

Company phone provided

Flexible remote weekend work

Descripción de la vacante

August Roofing Inc. is seeking a Customer Service & Administrative Coordinator in Simi Valley, CA. This part-time, seasonal role focuses on weekend lead response and customer communication, with remote work options on Saturdays and Sundays.

The position includes a company computer and phone, with flexible scheduling for additional weekday hours. The role supports the Marketing Department during peak demand, handling inbound inquiries, outbound outreach, data entry, and administrative tasks to

Formación

• Experience in customer-facing roles preferred.
• Strong written and verbal communication.
• Proficient data entry with high accuracy.

Responsabilidades

• Handle inbound inquiries via phone, SMS, and email.
• Perform outbound follow-ups and lead outreach.
• Update and maintain records in CRM and Excel.
• Support marketing operations and reporting as needed.

Conocimientos

Customer service

Phone communication

Data entry

Excel

CRM systems

Herramientas

CRM software

Scheduling software

VOIP system

Microsoft Office

Descripción del empleo

Customer Service & Administrative Coordinator Simi Valley, CA (Hybrid, On-Site/Remote) | Part-time, Seasonal | ~20 hrs/week, weekends required

Job Summary August Roofing & Solar is hiring a Customer Service & Administrative Coordinator to support our Marketing Department during peak seasonal demand. This part-time, seasonal role provides dedicated weekend coverage for lead response and customer communication, worked remotely from home on Saturdays and Sundays, with flexible scheduling for additional hours during the week. Competitive pay based on experience, with a company computer and phone provided.

Join a Growing Team in Roofing & Solar! At August Roofing & Solar, we're not just building roofs, we're building trust, peace of mind, and lasting customer relationships. As a leading Southern California contractor, we specialize in roofing, solar, and maintenance services for homeowners, HOAs, and property managers. Our Marketing Department keeps the lead pipeline moving and our customers informed, and we're looking for a Coordinator who can help us stay on top of it every weekend.

What You'll Do As part of our Marketing team, you'll:

• Provide inbound phone, SMS, and email coverage, responding to new lead and customer inquiries
• Conduct outbound lead outreach using established follow-up processes across phone, email, and SMS
• Monitor missed calls and AI-handled interactions requiring follow-up
• Perform data entry and maintain accurate records using Excel and other department systems
• Assist with day-to-day marketing operations, including recurring marketing activities, customer reviews, reporting, data management, and lead generation support
• Provide flexible administrative support based on department priorities and volume
• Participate in training, process updates, and operational handoffs to keep weekday and weekend operations connected

What We're Looking For

• Strong communicator, comfortable engaging with customers by phone, email, and SMS
• Organized and detail-oriented, able to manage multiple priorities and follow through consistently
• Comfortable with Excel, data entry, and routine administrative tasks with a high level of accuracy
• Adaptable, willing to shift between lead outreach, phone coverage, and administrative work as needed
• Comfortable learning new technology and working across multiple systems
• Self-directed and dependable, especially during reduced weekend staffing
• Positive, team-oriented approach with a willingness to learn and receive feedback

Systems & Tools This role works across our CRM, scheduling software, VOIP telecommunications system, Microsoft Office, project management software, and various AI platforms, following established standard operating procedures.

Why Work With Us?

• Pay: $21 to $25 per hour based on experience
• Company computer and phone provided
• Flexible, remote weekend work with adjustable weekday scheduling
• Supportive team culture built on professionalism, craftsmanship, and growth

About You You're comfortable holding down the fort when the office is quieter, whether that's picking up a call, replying to a lead, or cleaning up a spreadsheet. You switch gears easily between talking to customers and heads-down admin work, and you don't need someone looking over your shoulder to stay on track. If you want flexible, remote weekend work that still puts you at the center of the action, this is a great fit.