Customer Service & Admin Advisor — Remote Options

Beyond Housing

United States

À distance

USD 24 000 - 32 000

Plein temps

Il y a 5 jours

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Avantages offerts par ce poste

Agile working arrangements including W

Annual leave and bank holidays

Real Living Wage commitment

Good pension scheme

Wellbeing and career development

Cycle to Work

Retail discounts

Salary sacrifice electric vehicle

Résumé du poste

Beyond Housing in Scarborough is seeking a customer service advisor to join our team for full-time or part-time hours. You will handle a range of administrative tasks and be the first point of contact for customers, delivering an excellent and efficient service.

The role involves managing payments, repairs, complaints, housing applications and tenancy management in a fast-paced, target-driven environment. You will work with a supportive team led by the Service Centre Team Leader, with

Qualifications

Must be resilient, professional and friendly.
Ability to manage a range of administrative tasks and communications channels.
Experience as first point of contact for customers, delivering timely, effective support.

Responsabilités

Handle a wide range of enquiries including payments, repairs, complaints, housing applications and tenancy management.
Be the first point of contact for Beyond Housing customers, providing excellent and efficient service.
Manage multiple communication channels, telephone calls and face-to-face interactions, sometimes in challenging situations.
Work in a fast-paced, target-driven environment where organisation and information retention are essential.