Customer Account Partner

InnoSource Inc.; Tempe (AZ); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Hybrid schedule (3 days in office/2 at

work from home

Job summary

InnoSource Inc. in Tempe, AZ seeks a professional in a customer service and account management role with a strong work-life balance. You’ll be the go-to contact for B2B customers, owning the shipping process and managing multiple accounts.

You will build productive partnerships, resolve questions quickly, and partner with internal teams to meet deadlines. The position offers a hybrid schedule (3 days in office / 2 days remote) with medical, dental, and life insurance.

Qualifications

• 1–3 years of applicable experience in customer service, office administration, logistics, distribution, etc.
• High School Diploma or GED required; college experience preferred.
• Proven track record of managing business-to-business customer relationships.
• Experience with SAP and Salesforce is preferred but not required; training provided.

Responsibilities

• Be the single point of contact to provide consistent and positive customer experiences, managing customer accounts and the shipping process.
• Develop productive partnerships and build trust through each interaction in an account management capacity.
• Have authority to make decisions to drive customer satisfaction and act as investigator for questions or issues.
• Most communications are via email; phone calls occur based on customer preference/urgency.

Skills

B2B relationships

Time management

Communication

MS Office (Outlook, Excel)

Education

High School Diploma or GED

College experience preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

Are you looking for a professional customer service and account management role with a great work life balance? Do you enjoy going above and beyond while providing business-to-business support and being the go-to contact for a customer?

Start your career path in a stable industry with a nationally known company that focuses on your success and advancement. This Fortune 500 company is rapidly growing and reimagining the chemical distribution industry. They pride themselves on their ability to be an ally to their customers and suppliers while helping them anticipate, navigate, and leverage meaningful growth opportunities. When you are on the team, you’ll play an important role in shaping how they deliver more than the standard chemical or ingredient by solving complex business ventures.

Key Responsibilities

• You will be the single point of contact to provide consistent and positive customer experiences. You do this by prioritizing your day, managing customer accounts, and owning the shipping process for their products.
• Your goal is to develop productive partnerships and build trust through each interaction in an account management capacity.
• You have the authority to make decisions on behalf of the company to drive customer satisfaction.
• You become the investigator for any questions or issues.
• Most communication is through email, but you will take phone calls based on customer preference/urgency.

Required Skills & Knowledge

• A proven track record of managing business-to-business customer relationships.
• Must demonstrate the ability to manage time as you will need to organize and set priorities to complete multiple tasks and meet deadlines.
• Experience in SAP and Salesforce is preferred but not required – you will be trained on everything you need to know.
• Proficiency in Microsoft Office tools is preferred, especially Outlook and Excel

Education & Experience

• High School Diploma or GED required, college experience preferred
• 1-3 years of applicable experience in customer service, office administration, logistics, distribution, etc.
• $23/hour
• Hybrid Schedule available (3 days in office/2 days work from home)
• Medical, dental, and life insurance
• Casual work environment

#ENGTP