Customer Service Account Manager III

Atkore International; Cartersville (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Account Manager III to enhance customer experiences and streamline order processes. This role involves leading interdepartmental communication, training staff, and ensuring timely delivery of services. The successful candidate will thrive in a collaborative environment, leveraging strong communication skills and a customer-focused approach. With a commitment to accountability and excellence, this innovative firm offers a dynamic workplace where your contributions will be valued. Join a team recognized for its outstanding workplace culture and drive impactful results in customer service.

Benefits

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability insurance

401k

Paid Time Off

Paid holidays

Qualifications

• 8+ years of experience in a sales or customer-facing role required.
• 3+ years of customer service experience in lean manufacturing required.
• Strong Microsoft Office Suite skills are essential.

Responsibilities

• Manage the order process while driving on-time delivery.
• Act as the lead contact for intercompany communication.
• Handle all aspects of customer service including invoicing orders.

Skills

Customer Service

Sales Skills

Microsoft Office Suite

Communication Skills

Problem-Solving Skills

Relationship Building

Education

Bachelor's Degree

Tools

JD Edwards

Salesforce.com

Job description

Customer Service Account Manager III

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently looking for a Customer Service Account Manager to be based out of our Cartersville, GA facility. Reporting to the Customer Service Manager, the Customer Service Account Manager III will be responsible for managing the order process while driving on time delivery and improving the customer experience across Atkore.

What you’ll do:

• Act as the lead contact for intercompany communication between RSM, Demand Planning, Traffic, Quality, AR, Controllers, IT, Quotations.
• Train CSAMs on the different processes included in the standard work for the position.
• Assist CSAMs with any questions or issues they encounter. Escalate to the Customer Service Manager when necessary.
• Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
• Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
• Back up Customer Service Manager when necessary.
• Manage Regional Territory and agent standard processes to improve the customer experience.
• Review traffic reports for their territory.
• Assist Manager with Month End Closing.
• Set up all new agent employees as part of the electrical portal team.
• Assist with Desk Coverage.
• Assist in auditing all CSR OE’s Weekly.
• Assist in Reporting at KPI board.
• Maintain Agent/CSR List.

What you’ll bring:

• 8+ years of experience in a sales or customer facing role required.
• 3+ years of customer service experience in the lean manufacturing space required.
• Bachelor’s degree preferred.
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
• Experience with JD Edwards, CRM software, preferably Salesforce.com required.
• Excellent oral and written communication skills.
• Ability to work independently and/or with little supervision in a team environment.
• Proven ability to build strong relationships with customers.
• Strong problem-solving skills.

Within 3 months, you’ll:

• Complete Atkore’s onboarding and immersion program.
• Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
• Participate in a Kaizen with a cross functional team to drive process improvement.
• Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months, you’ll:

• Handle an assigned territory independently from PO receipt to invoicing.
• Work towards meeting or exceeding the departments daily KPI metrics.
• Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
• Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

Within 12 months, you’ll:

• Manage multiple territories within a region while minimizing freight expenditures.
• Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
• Identify ways to strengthen the team’s commitment to Atkore’s core values of Accountability, Teamwork, Integrity, Respect and Excellence.

Atkore is a five-time Great Place to Work certified company and a three-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

As of the date of this posting, a good faith estimate of the current pay for this position is $50,720 - $69,740. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k.
• Paid Time Off.
• Paid holidays.
• Any leave required under federal, state, or local law.

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

#LI-KB1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)