CUSTOMER SERVICE ACCOUNT MANAGER

Smyth Companies; Wilmington (DE); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in the printing industry is seeking a Customer Service Account Manager in Wilmington, DE. This full-time role involves supporting customers and managing projects to enhance their experience. The ideal candidate will have strong communication and organizational skills, a customer-focused background, and relevant experience in project management. Join a team that values pride in work and offers a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Paid Holidays

Short- and Long-term Disability

Life Insurance

Qualifications

• 3-5 years of relevant experience in the printing industry.
• Customer-focused background.

Responsibilities

• Provide communication and analysis for external customers.
• Oversee new projects from concept to completion.
• Collaborate with teams to support quality customer service.

Skills

Time Management

Organizational Skills

Communication

Analytical Skills

Interpersonal Skills

Education

Bachelor's Degree in Customer Service-related Field

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to everyday moments, you get the opportunity to make a difference. Come take the next step in growing your career with us!

We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Account Manager in our Wilmington, MA location. Smyth brings our customers’ labels and packaging to life, creating a customer experience that is second to none, and enabling them to stand out over the competition. Imagine walking through stores and seeing our labels on your favorite products and brands!

This is a full-time opportunity. Compensation will be based on skills, experience, and qualifications brought to Smyth.

Our full benefits package includes medical, dental, vision, PTO, paid holidays, short- and long-term disability, life insurance, and much more.

Key Responsibilities for Customer Service Account Manager:

1. Provide communication and analysis in support of external customers, sales representatives, and internal manufacturing co-workers.
2. Serve as a Smyth resource for customer’s creative, marketing, and engineering teams, as well as third parties (e.g., creative agencies, contract packagers).
3. Assist customers with product specification development by providing information and samples, facilitating trial runs, etc.
4. Oversee new projects from concept to completion, aiming to exceed customer expectations.
5. Prepare and maintain documentation for the Customer Service Department.
6. Collaborate with teams to support quality customer service for internal and external clients.
7. Conduct project postmortems to identify successes and areas for improvement, communicating results effectively.

Ideal Candidate Qualifications:

• Effective time management and ability to prioritize multiple projects, meeting deadlines.
• Strong organizational skills and high attention to detail.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Independent judgment, proactive thinking, and analytical skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.

Education, Experience, and Credentials:

• Bachelor's degree in a customer service-related field and/or 3-5 years of relevant experience in the printing industry in a project/account management role.
• Customer-focused background.
• Experience managing product specifications and full supply chain servicing.

Employment Type: Full Time

Years of Experience: 3-5 years

Salary: $55,000 - $70,000 annually

Bonus/Commission: None

Additional Details:

• Seniority level: Mid-Senior level
• Job function: Customer Service
• Industry: Printing Services