Customer Service Account Manager
Schoenherr Roofing
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
5 Star Roofing Company is seeking a Customer Service Account Manager to drive customer development, schedule estimates, and ensure satisfaction after the sale.
You will contact homeowners, coordinate estimator appointments, and complete post-installation paperwork, while presenting additional services by phone.
Candidates should have strong phone sales, excellent communication, and attention to detail; Home Improvement industry experience is preferred.
Qualifications
- Strong phone sales and customer service skills; Home Improvement Industry experience preferred
- Strong communication and customer service skills
- Ability to clearly explain products and services
- Detail-oriented with paperwork and documentation
Responsibilities
- Contact homeowners and schedule estimate appointments
- Call homeowners after installation to perform post-installation follow-ups
- Confirm successful installation and customer satisfaction
- Complete final paperwork and obtain approvals
- Present additional products, upgrades, or services when needed
Skills
Job description
5 Star Roofing Company. 30-year-old family-owned business providing roof replacement, storm restoration, siding, and gutters.
This role focuses on customer development, appointment scheduling, and customer satisfaction after the sale. Responsibilities also include completing post-installation paperwork and presenting additional services or options to customers over the phone.
- Competitive Pay
- Career Growth
- Contact homeowners and schedule estimate appointments
- Call homeowners after installation to perform post-installation follow-ups
- Confirm successful installation and customer satisfaction
- Complete final paperwork and obtain approvals
- Present additional products, upgrades, or services when needed
- Strong phone sales and customer service skills; Home Improvement Industry experience preferred
- Strong communication and customer service skills
- Ability to clearly explain products and services
- Detail-oriented with paperwork and documentation
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