Customer Service Account Manager

Cutting Edge Stoneworks; Mooresville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Cutting Edge Stoneworks in Mooresville, NC is seeking an Account Manager to guide customers from initial contact through project completion, delivering exceptional service in a showroom setting.

You will develop quotes, interpret plans, manage timelines, and protect margins while ensuring customer confidence and revenue growth. This in-office role requires strong communication, math skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Confident communicator who guides customers through decisions.
• Strong math and measurement skills are essential.
• Able to read plans or learn quickly to support quotes and selections.
• Proficiency with Microsoft Office is required.
• CRM experience is preferred; familiarity with Stone App is a plus.

Responsibilities

• Serve as the primary point of contact for assigned customers in-person and by appointment.
• Develop accurate quotes based on plans, measurements, and selections.
• Read and interpret plans; perform take-offs or learn quickly.
• Guide customers through showroom and yard material selections.
• Follow up on quotes and adjust templates as needed.

Skills

Customer-facing conversations

Math skills (square footage & linear)

Plan reading / quick learning

Attention to detail & follow-through

CRM experience

Reading plans

Tools

Microsoft Office

Stone App

CRM tools

Job description

Cutting Edge Stoneworks | Mooresville, NC | Full-Time | On-Site | Monday–Friday

Details and people — you're equally good at both, and that combination is hard to find. At Cutting Edge Stoneworks, our Account Managers are the face of the company — guiding customers through one of the more significant decisions they'll make for their home or project. We do high-end stone fabrication, and we've been doing it well for a long time. If you're a confident communicator who can build trust fast and follow through consistently, we'd like to meet you.

The Role

The Account Manager owns the customer relationship from first conversation through project completion. You develop quotes, guide material selections, manage expectations, and are accountable for both customer confidence and revenue performance. Our Project Coordinator handles documentation and workflow — which means your focus stays on the customer and the sale.

What You'll Do

• Serve as the primary point of contact for assigned customers — walk-ins and scheduled appointments
• Develop accurate quotes based on plans, measurements, and customer selections
• Read and interpret plans; perform take-offs (or learn quickly)
• Guide customers through showroom and yard material selections
• Follow up consistently on open quotes and post-template adjustments
• Monitor production timelines and proactively communicate status to customers
• Protect margin while keeping customers confident and informed

What You Bring

• Confidence in customer-facing conversations — you lead, you don't wait
• Strong math skills, including square footage and linear footage
• Ability to read plans or a demonstrated ability to learn quickly
• Proficiency in Microsoft Office — required
• CRM experience — preferred; Stone App familiarity a significant plus
• Attention to detail and follow-through — both matter here

This is an in-office and showroom role at our Mooresville, NC facility, with time spent assisting customers in the yard. Some outdoor exposure when showing materials.