Service Logistics Associate

QPS Employment Group; Quincy (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

QPS Employment Group is seeking a Service Logistics Associate – Coordinator in Quincy, IL. This is a 1st shift role paying $19.50 per hour, with primary responsibilities in order processing, shipping, inventory control, and customer service.

The position emphasizes accurate documentation, timely communication with customers and carriers, and collaboration with warehouse and service teams to ensure efficient fulfillment and inventory accuracy.

Qualifications

• 1–2 years of logistics, warehousing, or distribution experience.
• Experience with inventory management or ERP systems preferred.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Ability to lift up to 40 pounds and work in a warehouse.

Responsibilities

• Provide world-class customer service with clear, professional communication.
• Respond to inquiries about service orders, shipments, and status.
• Coordinate shipments with carriers to ensure on-time delivery.
• Maintain inventory records and perform order processing.
• Prepare shipping documentation and labels.
• Support returns and replacement shipments.

Skills

Customer service

Inventory management

Order processing

Shipping operations

Microsoft Office

Education

High school diploma

Associate degree

Industry certification

Tools

ERP systems

Job description

Position Title: Service Logistics Associate – Coordinator

Wage: $19.50 per hour Shift: 1st Hours: 6:00am-2:00pm

QPS Employment Group has a great Service Logistics Associate – Coordinator position available at a company in Quincy, IL. This is a 1st shift position with the opportunity for hire.

Responsibilities

• Provide world-class customer service through clear, professional, and timely communication.
• Respond promptly and accurately to customer and internal inquiries regarding service orders, shipments, and order status.
• Build and maintain positive working relationships with internal departments, customers, vendors, and carriers.
• Proactively communicate order delays, shipping issues, and other potential fulfillment concerns.
• Receive, review, process, and fulfill service-related orders accurately and efficiently.
• Prepare, package, and stage products for shipment in accordance with company standards and customer requirements.
• Coordinate shipments and deliveries with appropriate carriers to ensure timely transportation.
• Monitor order status and follow up on outstanding shipments and delivery issues.
• Support the coordination of returns and replacement shipments as needed.
• Assist with maintaining accurate inventory levels and records.
• Ensure inventory is properly received, identified, labeled, stored, and organized.
• Monitor inventory movements and communicate shortages, discrepancies, or potential inventory issues.
• Maintain a clean, safe, and organized warehouse and storage environment.
• Maintain accurate records of shipments, returns, inventory transactions, and order activity.
• Prepare shipping documentation, including packing slips, shipping labels, and other required paperwork.
• Enter and maintain accurate information in the company’s logistics and inventory management systems.
• Ensure all transactions and documentation are completed in a timely and accurate manner.
• Inspect products and packages prior to shipment to ensure accuracy, completeness, and compliance with quality standards.
• Verify order contents against shipping documentation and customer requirements.
• Identify, document, and report damaged products, discrepancies, or other fulfillment issues.
• Assist with resolving shipping and inventory discrepancies and implementing corrective actions.
• Identify opportunities to improve logistics, shipping, and inventory processes to increase efficiency and reduce costs.
• Participate in team meetings and contribute ideas to improve service logistics operations.
• Collaborate with service, warehouse, and other internal teams to support overall operational objectives.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Associate degree or relevant industry certification preferred.
• 1–2 years of experience in logistics, warehousing, distribution, or a related field preferred.
• Experience in customer service, inventory management, order processing, and shipping operations highly desirable.
• Experience using inventory management or enterprise resource planning (ERP) systems preferred.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Strong customer service orientation with the ability to work effectively with internal and external customers.
• High attention to detail and accuracy when processing orders, handling products, and maintaining inventory records.
• Strong organizational and time-management skills.
• Demonstrated problem-solving skills and the ability to manage multiple competing priorities in a fast-paced environment.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications and the ability to learn company-specific logistics and inventory systems.
• Ability to adapt to changing priorities and meet established goals and deadlines.
• Work is primarily performed in a warehouse, shipping, or distribution environment.
• Ability to lift, carry, and move packages weighing up to 40 pounds.
• Ability to stand, walk, bend, reach, and perform other physical activities for extended periods.
• Ability to safely handle, package, and move products and materials.
• Must be able to work safely while following established company procedures and safety guidelines.

IND118 About us:

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Hiring immediately! Why Work with QPS?

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process

Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee! Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.