Customer Service

Shields Harper & Co; San Jose (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Shields Harper & Co. is seeking a customer service associate to assist customers at the front counter and over the phone in a professional manner. You will handle front counter sales, will-call orders, and phone orders to ensure timely fulfillment.

You will prepare pricing quotes, work with Purchasing to obtain price quotes and product availability, and support account managers with outside sales customers. The role requires teamwork and reliable order processing.

Responsibilities

• Assist customers at the Front Counter and on the phone in a professional manner. Provide excellent customer service.
• Responsible for fulfilling Front Counter Sales, Will-Call orders, and phone orders.
• Prepare pricing quotes for customers in accordance to the needs of the PM or DM
• Work with Purchasing to Contact vendors to get price quotes, product availability, and tracking information.
• Assist Account Managers with Outside Sales' customers/orders.
• Ensure that orders are filled and shipped in a timely manner.
• Coordinate with other employees (including those at other SHC locations) as needed to ensure customer needs are met; be a team player. This includes PMs.
• Cover for warehouse needs during lunch, vacation and when shorthanded.
• Make outcalls to customers regarding resupply, will call orders that are outstanding, and follow up on special order deliveries to ensure customer satisfaction.
• Other duties, responsibilities, and special projects as assigned by manager in support of SHC's business objectives.

Job description

Responsibilities may include, but are not limited to:

• Assist customers at the Front Counter and on the phone in a professional manner. Provide excellent customer service.
• Responsible for fulfilling Front Counter Sales, Will-Call orders, and phone orders.
• Prepare pricing quotes for customers in accordance to the needs of the PM or DM
• Work with Purchasing to Contact vendors to get price quotes, product availability, and tracking information.
• Assist Account Managers with Outside Sales' customers/orders.
• Ensure that orders are filled and shipped in a timely manner.
• Coordinate with other employees (including those at other SHC locations) as needed to ensure customer needs are met; be a team player. This includes PMs.
• Cover for warehouse needs during lunch, vacation and when shorthanded.
• Make outcalls to customers regarding resupply, will call orders that are outstanding, and follow up on special order deliveries to ensure customer satisfaction.
• Other duties, responsibilities, and special projects as assigned by manager in support of SHC's business objectives.

Attachments (1)

Customer Service _Job Description_06.2026.pdf