Warehouse Customer Service

Denali Staffing Group; Anchorage (AK); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition Assistance Program

Employee Assistance Program

Job summary

A healthcare service provider is seeking a Customer Service Representative in Anchorage, Alaska. The role involves supporting customers with order processing, handling shipping, and resolving inquiries. Candidates should have a high school diploma, excellent communication and customer service skills, and proficiency in MS Excel. The position offers benefits including medical, dental, and tuition assistance.

Qualifications

• High school diploma or general education degree (GED) required.
• Positive attitude is an absolute requirement.
• Excellent communication skills.
• Relate and align all duties, customer interactions, and other activities to an underlying business purpose
• Excellent customer service skills and be able to communicate clearly and effectively

Responsibilities

• Support and resolve customer issues including shipment tracking.
• Review and correct sales orders.
• Handle packing and shipping.
• Handle packing and shipping
• Answer incoming phone calls
• Assist with customer orders

Skills

Customer service skills

Problem-solving

Empathy

Organization skills

Computer proficiency

Organization

Attention to detail

Critical thinking

Phone etiquette

Education

High school diploma or GED

Tools

MS Excel

Facebook

Job description

Your Responsibilities:

• Support and resolve customer issues, including shipment tracking, credits, and product availability
• Review sales orders and correct, keep records of completed work
• Accountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documents
• Handle packing and shipping
• Answer incoming phone calls
• Assist with customer orders

Skills and Qualifications:

• High school diploma or general education degree (GED); or equivalent combination of education and experience
• A positive attitude is an absolute requirement
• Empathy and understanding while assisting customers with orders over the phone
• Relate and align all duties, customer interactions, and other activities to an underlying business purpose
• Excellent customer service skills and be able to communicate clearly and effectively
• Resourceful and skilled in problem-solving
• Superior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlines
• Detailed and process-oriented and possess critical thinking skills
• Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systems

Benefits:

Medical, Dental, Vision, 401k, Tuition Assistance Program, Employee Assistance Program, and more!