Customer Service

Total Staffing Solutions; Naperville, Northern (IL, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Total Staffing Solutions in Naperville, IL is seeking a dependable Customer Service Representative to join our team. You will be a key point of contact for customers, handling inquiries, warranty cases, and order processing while coordinating with internal teams.

This role requires clear communication, strong active listening, and the ability to de-escalate tense situations. You should be comfortable documenting interactions and maintaining accurate records using Microsoft Office applications.

Qualifications

• High School Diploma or equivalent; 1-2 years of customer service experience (phone-based experience preferred).
• Phone-based experience preferred and bilingual skills are a plus.
• Proven ability to explain technical information in simple terms.

Responsibilities

• Handle warranty cases and order processing for customers.
• Document, track, and follow up with customers; coordinate with internal teams.
• Maintain accurate records using MS Office tools.

Skills

Clear communication

Active listening

De-escalation

Multitasking

Professional demeanor

Documentation

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Position: Customer Service

Location: Naperville,IL60563

Pay Rate: $20.00/hr

Shift: 1st Shift Office

Job Summary

We are currently seeking a dependable and detail-oriented Customer Service Representative to join our team in Naperville, IL. This role is ideal for someone who excels at customer communication, enjoys managing multiple tasks, and is comfortable working with warranty cases, order processing, and internal coordination. The Customer Service Representative will serve as a key point of contact for customers while also supporting internal teams with documentation, tracking, and follow-up.

Soft Skills:

• Clear and professional verbal communication
• Strong active listening skills
• Patience and composure under pressure
• Ability to de-escalate challenging situations
• Maintain a professional tone at all times
• Ability to explain technical information in simple terms

Call Management:

• Handle high call volumes efficiently
• Maintain effective call control
• Multitask (speak with customers while documenting)
• Adhere to assigned schedules

Technical & Administrative Skills:

• Accurate data entry
• Basic troubleshooting skills (for technical support responsibilities)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Professional and presentable demeanor

Minimum Requirements:

• High School Diploma or equivalent 1 2 years of customer service experience (phone-based experience preferred)

Preferred Qualifications:

• Prior call center experience
• Bilingual skills (especially if supporting a diverse customer base)