Customer Service

David's Bridal; Monroeville (Allegheny County); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Competitive pay

Team bonus

Vision care

401K Program

Pet Insurance

Job summary

A leading bridal retailer in Monroeville seeks a part-time Customer Service Representative to provide exceptional service, engage with customers, and manage store standards. Ideal candidates should have strong communication skills and retail experience. The role includes a flexible schedule with competitive benefits including team bonuses and generous discounts.

Qualifications

• 1–2 years of prior retail experience in apparel or service.
• Ability to communicate effectively with customers.
• Skills in problem-solving and conflict resolution.

Responsibilities

• Welcome customers enthusiastically and communicate clearly.
• Maintain standards for a flawless shopping experience.
• Engage in inventory management and maintain service standards.

Skills

Friendly communication

Problem-solving

Inventory management

Customer relationship building

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Customer Service role at David's Bridal.

We empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.

We are seeking a Customer Service Representative (CSR) who will interact with all customers with a friendly, positive, authentic, empathetic, and professional approach to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager and supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is excellent and the customer has an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely; adapt your style to solve problems, maintain excellent phone skills, and resolve conflicts.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcoming, Meet Needs, and Be There for all customers, including all operational checklist tasks and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to achieving Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Explain how alterations can improve the dress for events in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support all cash wrap behaviors and processes to ensure accurate transactions and a celebratory customer experience.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

• Ability to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; communicate with customers; lift up to 25 pounds; read and use computer and devices for long periods.

Education & Credentials

• High school diploma or equivalent, or 1–2 years of prior retail experience in apparel, service, or specialty store environment.

Part-Time Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K Program
• Discounts for identity theft protection, home and auto insurance, and mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Equal Opportunity & Accommodations

David’s Bridal is an equal opportunity employer. We encourage applications from all qualified candidates. We provide accommodations for individuals with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, contact Human Resources at [e-mail] or 610-943-6200.

Disclaimer: This description highlights the general nature and level of work performed. It is not a comprehensive description of all duties and qualifications. Actual duties may vary. The starting pay range is $12–$15 per hour and varies based on location, experience, and other factors.