Customer Service Representative

David's Bridal; Virginia Beach (VA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive pay

Team bonus

Generous team member discount

Vision care and supplementary insurances

401K program

Legal benefits and pet insurance

Job summary

A leading bridal retailer in Virginia Beach is seeking a Customer Service Representative to provide exceptional service and maintain store standards. Successful candidates will communicate well, manage customer inquiries, and have a high school diploma or equivalent, with 1-2 years of retail experience preferred. The role offers competitive pay, team bonuses, and various benefits in a rewarding environment.

Qualifications

• 1-2 years of retail experience in apparel, service, or a specialty store environment.

Responsibilities

• Welcome customers enthusiastically and communicate clearly.
• Maintain service vows and complete operational checklist tasks.
• Proactively address customer concerns and provide excellent service.

Skills

Customer service skills

Problem solving

Communication skills

Education

High school diploma or equivalent

Job description

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and takes care of customers with one of the highest customer service scores in retail. We make dreams happen—apply today!

Customer Service Representative – Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely by adapting your style to suit the customer, problem solving, using excellent phone skills, and resolving conflict.
• Use systems to manage customer flow to deliver a Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcoming, meet needs, and be there for all customers; complete operational checklist tasks and address customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers and contribute to the store’s Five-Star performance.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Communicate how alterations contribute to perfecting the dress for the event in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information; build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures, processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support cash wrap processes and transactions with accuracy to ensure customers feel celebrated; assist with sales promotions and visual updates.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent, or 1-2 years of prior retail experience in apparel, service, or a specialty store environment.

Physical Demands

• Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; communicate with customers. Ability to lift up to 25 pounds. Visual requirements to read, use computers and devices for long periods.

Part-time Benefits

• Rewarding environment and competitive pay
• Team bonus; Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care; supplementary insurances (critical illness, hospital indemnity, accidental injury)
• 401K program; discounts for identity theft protection, home and auto insurance, mobile
• Legal benefits; pet insurance

Equal Opportunity and Accessibility

David’s Bridal is committed to Diversity, Equity, and Inclusion. We strive to build a workforce that reflects the customers we serve and celebrate all forms of diversity. We encourage applications from all qualified candidates. We provide accommodations for applicants and employees who need them. For accommodation requests, contact Human Resources at [e-mail] or 610.943.6200.

Disclaimer: This description highlights the general nature and level of work performed. It is not a comprehensive description of duties, responsibilities, or qualifications. Pay ranges vary by position, location, training, and experience. The base pay range is state-specific and may not apply to all locations.